At least 74% of businesses have expressed a growing interest in adopting BPM, with 70% of surveyed companies already utilizing at least one process management application. However, in 2024, simply having a BPM system is no longer sufficient. Industry leaders are integrating AI tools as an essential part of their daily operations. So do BPM vendors, integrating the AI-powered features into their systems. So, if you’re striving to stay ahead of the curve, then it’s the right time to bring AI into your business processes.

We’ve tested, evaluated and compared the top AI-Powered BPM systems that rank high on trusted review sites, such as G2. Keep reading to choose the best fit for your company’s needs!

Top 5 BPM Systems Powered With AI

Here is a table where you can compare the top three BPM systems powered by AI.

5 Smart BPM Systems 2024: In-Depth Look

Now, let’s go through the detailed descriptions of the top 5 AI-powered BPM systems that have been earning 5-star reviews from verified users. We’ll explore how these products leverage AI and what benefits they can offer to your business.

1. Comidor

Rating: 4.8 out of 5 on G2.

Comidor has been helping businesses to undergo digital transformation and modernization for more than two decades. It’s an all-in-one Low-code BPM system that integrates cutting-edge technologies and features into a single platform. An important part of the Comidor platform is the integration of AI and ML technologies. The core modules of the system are:

• Cognitive Automation
• BPM and Workflow Automation
• Low-code/No-code App Development Environment
• Data Master Management
• NLP (natural language processing) Chatbot Leia

We have managed to create a unified intelligent platform where you can analyze, automate, and improve all aspects of your business. AI capabilities play a key role in this transformation. They enable you to build a holistic knowledge base that AI/ML models learn from. Once they learn how your organization works, they can provide accurate and specific recommendations. That’s, for example, the principle behind Leia, an NLP chatbot. Leia understands the user’s queries and gives clear, human-like responses based on the data stored in the system.

Comidor’s AI-driven features go beyond natural language processing capabilities. The integration of prescriptive and generative AI in low-code application development is just as impressive. Rather than building an app from scratch, both professional and citizen developers can simply issue a command to AI. That’s all it takes to get a ready-made application that can be further modified.

Finally, Comidor enables you make data-driven changes within your organization. You can use AI to track the workflow performance, analyze data, and make strategic decisions based on insights from the system in real-time. This is particularly useful for proactive risk management in workflow automation. Comidor notifies you about potential issues before they even arise.

2. Laserfiche

Rating: 4.7 out of 5 on G2.

Laserfiche is a reputable provider of BPM solutions that entered the market a long time ago—in 1987. Since then, it has been consistently upgrading its product portfolio.

The latest, 11 version of the Laserfiche, reflects the company’s innovation-driven approach. Just like Comidor, it has integrated AI into all of its core features. These include AI-based solutions for data management, low-code app development as well as advanced document and form recognition. Any business, regardless of size, can efficiently manage big data volumes with Laserfiche. The system processes both structured and unstructured data to make it searchable in one centralized place. The NLP and analysis capabilities of AI play a crucial role in this procedure. Paired with OCR, the intelligent document automation solution quickly transforms scanned documents into editable text, including hand-written ones. The cognitive capabilities also enable automated file organization and retrieval.

Laserfiche’s strength lies not only in its intelligent document management but also in low-code app development. On top of intuitive drag-and-drop functions and ready-to-use templates, the platform offers the RexBuilder tool. RexBuilder leverages AI capabilities to help you translate ideas written in natural language into code. It also serves as a virtual “consultant” that explains what highlighted pieces of code or diagram elements mean. You can dramatically reduce the time needed to build custom business apps of different complexity.

3. iGrafx Process360 Live

Rating: 4.6 out of 5 on G2.

Process360 Life, developed by iGraph, is a comprehensive intelligent process management platform. It comprises solutions for process mining, design, simulation, AI-based automation, and analysis. The system is quite similar to the products we’ve discussed before, especially in terms of AI integration and design. But there are some unique features you’d want to know about.

First, Process360 Life uses machine learning to train a chatbot that not only extracts information from your repository. It’s also able to execute commands and give suggestions on how to improve the process. You don’t need great prompt-building skills to make it do the job. Due to the fact that the bot is powered by NLP, you can tell it what you need in simple words.

The system also leverages NLP to respond to support and inquiry requests without human intervention through email, live chat, and messaging platforms. If your CS team is struggling with a high volume of repetitive inquiries, this feature can be a huge time-saver.

Another standout feature of Process360 Life is AI-based workflow automation. It helps you analyze, improve, and monitor existing processes as well as create new workflows that are more efficient and error-free.

4. Appian

Rating: 4.5 out of 5 on G2.

Appian is a low-code software development platform that provides multiple advanced solutions for business process management and automation. It offers complex AI tools that have a steep learning curve. Appian’s standout solution is a low-code app development platform with AI-copilot. Developers create user-friendly AI-powered apps taking advantage of the platform’s AI capabilities. The Appian’s Copilot creates workflows in response to simple instructions. You can then ask questions about your workflow, request necessary information, and receive AI-based suggestions to improve the app’s performance. It’s also possible to use Copilot for process mining.

What’s more impressive is that you can build and train your custom AI models on your business data. This lets you make Appian’s Copilot even “smarter.” The well-trained models can provide your team with more accurate and relevant suggestions.

Also, you can integrate AI into your workflows. For example, you can have AI analyze your emails to send only the relevant information needed for the next steps. The other, more “traditional” AI-powered features of Appian include document management, data unification, and analysis.

5. Nintex

Rating: 4.3 out of 5 on G2.

Nintex has put 15 years of experience into a powerful and user-friendly platform for BPM and low-code application development. Its portfolio includes AI-powered tools for data management, document generation, workflow building, and automation. You can easily generate documents in bulk using Nintex. All it takes is giving an accurate description of its content and structure. For faster results, users can use templates provided by Nintex to reduce manual work. The supported document formats include MS Office documents and Adobe PDF.

On top of that, Nintex offers an AI-translation tool that generates natural-sounding and accurate translations of your documents. This capability is embedded within the workflow and form building tools. If your business operates globally, this feature can greatly streamline collaboration between your teams.

AI-based workflow generation is another USP (unique selling point) of Nintex. This feature lets you create, edit, and automate workflows just by sending the right commands to AI. On top of the advanced generative capabilities, the system offers an NLP chatbot for quick data retrieval from a unified database.

Conclusion

The best AI-powered BPM systems go beyond the “simple” generative capabilities we are used to.These tools take on complex tasks to help your teams make data-driven decisions faster and more accurately. They are not just enhancing operational efficiency, but they’re also transforming how businesses innovate and adapt.

With Comidor, you can streamline workflows, automate repetitive tasks, and integrate AI tools to optimize your business processes effortlessly. Why wait? Take the next step towards transforming your business.

Try Comidor for free or book a personalized demo to see how AI-powered BPM can drive growth and efficiency in your organization.

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Chapter 1: No one can deny that Business Process Management security issues exist

While Business Process Management (BPM) aims at efficiently creating business value, there is a number of threats that process managers need to consider.

Security hazards such as malware, hacker attacks or data theft pose major threats to the reliable execution of business processes. These may have negative effects on the company value, e.g. on profit, shareholder value or reputation.

This effect largely scales today as we are living in a world where managing the processes and the data flowing in an enterprise is “the key to the kingdom”.

Skepticism of customers about the security of business processes of a company would nullify the potential advantages of BPM, such as the realization of faster or cheaper services. Therefore companies are continuously increasing their resources to protect their business processes against security threats. Companies generally spend a lot of money on security. They seldom do ensure that a security policy is enforced apriori, thus the development process becomes insecure.

Recent ransomware attacks showed the vulnerability of professional e-business environments when hundreds of terabytes of critical data were encrypted during the Petya ransomware spreading, resulting in loses of over 8.7 billion dollars. Additionally, the attacks of hackers may have a major economic impact on companies. Because of the cost of theft, the cost for recovery and for loss of business value and because of the loss of reputation and confidence.

Costs for the recovery of a system after a security breach or for the downtime of it or for a misconfigured value chain due to security problems are insanely huge and have a heavy impact on the cash reserves of a company.

Chapter 2: Identification and classification of security holes 

The definition of security safeguards is often a result of current trends in information security. In addition, decision-makers are often driven by fear when defining security safeguards with an attitude of “just-in-case”. As a consequence security decisions provide only punctual solutions and are made without considering the costs and benefits of introducing these measures.

Process managers have to model and assess business processes to assure they fit the security policy of the company or the value chain. Learn more about a cloud security bucket list.

Their challenge is the elicitation of optimal business processes according to the given business strategy. Generally, process managers are not bpm security experts and neglect the integration of security safeguards to the process models of an organization.

Analyzing, planning and implementing security environments are subject for the security departments or the CSO, because security is an area that demands specialized knowledge.

As a result security departments are rather isolated from other corporate core areas. Therefore integrated methodologies for supporting companies in defining security safeguards over the whole business and development life cycle are also rare. Existing approaches focus on parts of the life cycle, either on ensuring the quality of a BPM system and providing the maximum number of features while taking a heavy toll on security, or enforcing strict security measures and heavily maim all BPM features.

It is obvious that there are key elements in the development life cycle that should be reorientated.

Chapter 3: Changing the way security currently works in the flow of data 

Security should be considered as a business concept that embraces the development process and goes hand in hand with features implementation and not as a process of posterior bug fixing.

Inefficiencies in the way a business handles processes and data flows should be fixed before going into production level. The mentality of “security patches” should be highly avoided and should only be applied if the testing of the solutions, before going live, has failed in certain areas.

Specifically, in a highly privacy sensitive system such as a BPM software, the way data flows into a system and gets edited should be thoroughly tested even in the worst case scenario.

A provider of such a BPM solution (Learn how to choose the best BPM vendor for your business) should be in the position to apply multiple test cases and at the same time monitor and identify vulnerabilities and misconfigures that could leak important application or user data in third parties.

For example, how is user access defined for all the different roles in a system and how may organization occupy?

Questions like these should be identified and consequently answered by the process managers in cooperation with security analysts and should be leading to the development and implementation of security policies in Business Process Management world.

Chapter 4: Epilogue and why Secure Business Process Management (SBPM) should be standardized as a term

It is expected that the market for BPM solutions will rise up to 18.6 billion dollars by the end of 2022.

More and more business data will be processed, classified and then will help create applications that automate the processes of an organization within the boundaries of BPMs.

It is obvious that these data should be handled with extreme care while being created, transmitted, stored and processed. All these phases provide a wide attack surface to aspiring violators and thus should always be treated as security-critical processes even if the result of a violation is a simple encrypted mail hijacking.

SBPM, or (S)ecure Business Process Management should emerge and become a trend in the upcoming years. Policies, technical specifications, user training, secure protocol enforcing and data validation should become the norm when dealing with process management.

The letter “S” in the acronym SBPM should not define another layer of cumbersome enterprise-grade security in Business Process Management yet but rather a mindset of developing a product with integrity, confidentiality, and availability as key aspects.

The post A Roadmap to Ensuring Security in the World of Business Process Management appeared first on Comidor Low-code Automation Platform.

In a very competitive world, any business that does not continuously improve its processes risks retrogression and imminent failure. Fewer satisfied customers; resulting in lower revenues, higher operational costs, and less motivated employees, are some of the telltale signs of management inadequacies, thus an urgent need to incorporate BPM. Some of the expected benefits of BPM are:

Improved technology and productivity

BPM’s primary focus is not applications but processes and their supporting applications. It aids effective communication between business users and IT, by the use of BPM software, and Business Process Model and Notation (BPMN). Comidor is a powerful solution that specialises in business process modelling.

Where there are repetitive processes within a business’ regular workflow, BPM facilitates automation of such, and at the same time helps in the elimination of redundant process and bottlenecks. Such improvements increase productivity, reduce wastage, as well as boost employees’ morale.

Proper risk management and efficiency

With the proper definition of processes under BPM, a business can efficiently deal with any of its inefficiencies, subsequently saving on its resources. Processes designing, executing, and monitoring, is greatly improved, reducing fraud and other potential risks. The professional approach embedded in BPM operations gives a business the best risk management framework.

Agility and transparency

As the business world digitally grows more and more, competition increases and progressive entities have practically no options but to keep up with the changes. New regulations and market demands also contribute to some of these changes. A notable feature of BPM is that it aids in designing flexible processes and to boost the enterprise agility while solving the “too many apps” problem. Such flexibility minimizes the cost of making changes. Again, with well-structured processes, your business can benefit from Business Process Management in agility and transparency.

Employee satisfaction and customer focus

When repetitive processes are automated and redundant ones eliminated, the employees can focus more on their prescribed duties, making them a happier workforce. As a result, there’s an increase in productivity and ease in access to information.

Customers are a vital part of any business. Giving their demands and concerns adequate attention is very important. With the processes streamlined under BPM, productivity increased, and a happy workforce, there is ease in focusing on customers more. Learn more about how to improve your team’s productivity.

Response to customer proposals is faster, solving arising issues is faster, and customization quicker. Further, as BPM connects people and technology more efficiently, customer satisfaction is increasingly realized.

Measurability and sustainability of business processes

As streamlining of operations under BPM takes effect, comparing processes to expected results is made easier and more accurate. Also, integrating technology with these improved processes eases executive decision-making, by providing the necessary analytical and reporting tools. It becomes pretty easy to quantify the value added by these processes, particularly in the optimization of an entity’s workflow.

BPM facilitates continuous improvement of operational processes, which then helps in keeping up with changes in organizational conditions to deliver the expected results.

Increase in sales

Sales are a very sensitive element in determining the success of an entity. BPM iron’s out a lot of the factors that affect sales. Customer focus in itself is a BPM feature that positively influences sales.

Looking at the benefits available to entities that adopt the BPM processes, it would be highly regrettable, for any company to give these processes a blind eye. Regardless of a company’s current status or size, incorporating BPM creates a road map to success, which is the primary goal of every business that leads to Digital Transformation. Useful information about 7 steps for Digital Transformation you can find by downloading the relative e-paper. It is highly motivating when a business begins to reap the fruits of proper management processes. It stands out from the rest, gains a voice in its field, and its opportunities are limitless.

Like a guardian angel, BPM stands out as a guide, protector, and liberator of every business that adopts it. It is a straight forward, easy, and practical process that every company should consider adopting in order to benefit from Business Process Management.

Author Bio:

Caryl Anne Crowne is a contributing writer and media specialist for Allegra Network. She often produces content for a variety of digital blogs.

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A business process management platform is a software tool that helps businesses in order to manage and automate business processes to improve productivity and corporate performance. It is considered a critical component of operational intelligence as it bridges the gap between IT and Business.

According to Wikipedia, the critical components of a BPM Platform are:

• The process engine used for process modeling, automation and execution
• Business Analytics measured to identify issues and opportunities
• Content Management to store, secure documents and make them easily accessible
• Collaboration Tools to remove communication barriers and increase team productivity

Comidor Business Process Management Platform

Comidor Business Process Management Platform is an online BPM tool, which is developed in order to help medium and large enterprises transform digitally. It adjusts perfectly to every business’s needs offering all four critical components mentioned above, combined with many more features.

Process Engine

According to Techopedia:

“A business process engine (BPE) is a software framework that enables the execution and maintenance of process workflows. It provides business process interaction and communication between different data/process sources spread across one or more IT applications and services.”

Comidor Process Engine:

Comidor Process Engine offers complete process management and workflow automation functionality including:

• Generic Processes: easily create and monitor collaborative Business Processes. Comidor Generic Processes are the core of Comidor Business Process Management and serve as a basis to structure the more complex types of business processes described below. All Comidor process types can be linked to any other Comidor business entity (Files, Accounts, Contacts, Tasks, Workflows etc.).
• Issue Management: create entities that refer to a course of action regarding an issue that can be assigned and be brought to completion by multiple people, teams, and groups.
• Opportunity Management: organize your potential deals. Create, edit and manage your opportunities and finally, if you close the deal turn your opportunities to Contacts automatically.
• Tickets: handle your Issues and monitor the progress of their resolving path.
• Process Dashboard: control and monitor all business processes from the same screen. You can short processes, filter results and get all the information you need about process planning and execution.
• Process Scheduling: create a process which will be repeating continuously.
• Process Templates: have all your standardized processes in one place and have the guidelines to follow a very specific company’s procedure.
• Workflow Automation: map and track any organizational process through Workflow unit. Workflows fully exploit the organizational structure to provide unprecedented process design and action monitoring. Through Workflows Designer, user can either navigate and modify existing processes or create a new one using BPMN 2.0 with drag-n-drop functionality.

Business Analytics

According to WhatIs.com:

“Business analytics (BA) is the practice of iterative, methodical exploration of an organization’s data, with an emphasis on statistical analysis. Business analytics is used by companies committed to data-driven decision-making.”

Comidor Business Analytics

Comidor is a business process management platform that applies to all business departments collecting useful data. Then, all those data is analyzed and represented in the form of reports and visual analytics to be used for optimizing business operations and improve performance. Moreover, users can export reports by the Report builder tool and customize them with the help of advanced filters. They are separated into four different sections Task, Opportunities, Accounts and Project’s Reports.

Dashboards help you monitor everything depending your role in the company. Set filters to access several metrics which include information about performance, process completion, execution statistics and more. In case you need to view more detailed data you can switch views and instantly get more information.

Content Management

According to Wikipedia:

“A content management system (CMS) is a computer application that supports the creation and modification of digital content. Typically it supports multiple users working in a collaborative environment.”

Comidor Content Management

Content versioning and sharing is fundamental when talking about optimization of business operations. Especially, a strong content management system can make information available to everyone involved can improve performance and empower collaboration. Comidor Content Management consists of three parts:

• Files: integrate with Google Drive, Dropbox and Box, access files according to your rights and share folders with your colleagues. Users can link all files to projects, processes, and any other business entity.
• Notes: keep your own Notes in order to remember important information. Also, you can share your notes with your colleagues, or export their notes at an MS excel file.
• Wikis: Wiki means ‘’quick’’ and that is exactly the role of Wikis in Comidor. Therefore, you can transfer fast and easily the knowledge inside your company. Maintain your business knowledge database through Comidor’s Wikipedia-style pages.

Enterprise Collaboration

Forrester defines Enterprise Collaboration as:

“Sharing activities and data across a network of allies, enterprise collaboration codifies the knowledge that a company creates and efficiently disseminates it to the people who need it — when they need it.”

Comidor Collaboration

Collaboration features’ purpose is to remove communication barriers that make the process execution difficult. Hence, we have built Comidor business process management platform on a core of enterprise collaboration software, offering full collaboration functionality including:

• Interactive Calendar: monitor your tasks and orders (assigned tasks) either on a daily, weekly or monthly basis. With group calendars, you can also access your group tasks and all organizations’ non-private tasks.
• Events: create events to inform your colleagues about specific occasions, send/accept invitations and keep record of meetings.
• Finally, Task Management: manage your personal Tasks, your Group tasks, assign Tasks to others, and the Orders that others have assigned you.
• Communication: connect your emails to Comidor so as to communicate with anyone outside your company or send internal messages to other Comidor users.
• Notifications: send notifications in order to inform Comidor users for tasks, processes, emails etc.

Custom Business Process Management Platform

A business process management platform should include all the components mentioned above, but sometimes even all those features are not sufficient for complex process modeling and execution. Therefore, IT companies started developing more flexible bpm platforms that can easily extend to fit every business’s needs. This flexibility refers not only to existing feature extension but to adding brand new features and functionalities as well. Flexible BPM Platforms’ goal is to support businesses as they grow and be the core of a transforming digital environment.

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