This article explores the essential elements of recognizing and controlling risks in projects. It also examines the different risks that might compromise your project’s success and offers practical ways to manage risks and reduce uncertainty. Let us inspire you on your project optimization and risk management to achieve outstanding success.

What are Project Management Risks?

In project management, “risk” refers to unforeseen circumstances or events that could affect the project’s goals.

These risks may hamper project progress, manifesting as delays, cost overruns, or poor quality outcomes. Risks, by their very nature, add unpredictability and variability to project outcomes, which may fail or be less than ideal.

Identifying, analyzing, and mitigating these possible risks are all necessary for effective risk management to guarantee project success and reduce unfavorable effects.

Mastering 8 Key Project Management Risks

Discover eight project management risks that may impact project success and gain actionable strategies to minimize these challenges and guarantee optimal project outcomes. Let’s navigate these risks together.

1. Scope Creep

Implementing strict change control protocols and conducting frequent scope reviews will help you prevent scope creep. Set project boundaries up front to prevent requirements from growing over time and guarantee that the project aligns with goals.

To effectively manage this risk, you must prioritize requirements, set realistic project goals, and engage in proactive scope management throughout the project lifecycle.

2. Resource Constraints

Efficient resource planning and allocation techniques are crucial for addressing resource constraints. Complete resource assessments and resource management tools are necessary to master this risk. To maximize project efficiency and optimize the use of assets, team members must collaborate effectively.

Furthermore, proactive resource availability monitoring and flexible resource allocation can lessen the harmful effects of limitations on project deliverables and timelines.

3. Technical Complexity

Managing technical complexity requires using subject matter experts, conducting in-depth risk assessments, and implementing the right technologies and procedures. You should deconstruct complex tasks into smaller, more manageable parts to handle this risk successfully.

Clearly define the technical requirements, including the tech stack for your projects,  and monitor and respond to technical issues throughout the project. Collaboration and regular communication among team members can also aid in successfully navigating technical complexity.

4. Dependencies

Recognizing and recording all project dependencies early in the planning stage is critical to minimizing them. Implementing trustworthy management practices and describing specific dependency relationships are necessary to master this risk.

Additionally, strong relationships with external stakeholders and the development of backup plans can help lessen the harmful effects of dependencies on project deliverables and timelines.

5. Communication Breakdowns

To prevent communication breakdowns, transparent communication channels, outlining roles and duties, and encouraging an open communication culture within the project team are necessary.

To handle this risk successfully, it is necessary to plan regular status meetings with brief project updates. Therefore, paying close attention to stakeholders’ opinions and concerns is imperative to guarantee alignment and quickly solve potential issues.

Communication tools and strategies, such as collaboration platforms and project dashboards, and using AI tools for project management can guarantee successful interaction and connection among all project stakeholders.

6. Budget Overruns

Using exacting cost estimation methods, keeping a careful eye on project costs, and proactively handling modifications to the project’s budget are all necessary for managing budget overruns. Establishing a thorough budget plan, carrying out frequent expenditure reviews, and spotting chances to cut costs throughout the project lifecycle is vital for handling project management risks.

Moreover, open and honest communication with stakeholders regarding financial limitations and possible hazards can lessen the adverse effects of budget overruns on project results.

Additionally, leveraging invoicing software can streamline the financial management process by automating invoicing, tracking expenses, and providing real-time insights into project finances, helping to prevent and mitigate budget overruns.

7. Schedule Slippage

Developing realistic project schedules, identifying potential risks, and implementing proactive schedule management strategies are essential to managing schedule slippage.

Manage this project management risk by regularly tracking project progress and performing profound schedule assessments. Modify the project schedule as necessary to enable changes, reduce delays, and ensure successful delivery.

In addition, building buffer time into the schedule and fostering a culture of accountability and responsiveness among team members can help minimize the impact of schedule slippages on project timelines.

8. Quality Compromises

Set clear standards and prioritize quality control tasks to avoid lower standards. Encourage team members to take responsibility for standards during the project lifecycle for optimal project results.

Problems can be resolved early on by conducting frequent quality audits while offering team members continual training and support. Effective quality control processes guarantee high standards are maintained throughout the project lifecycle.

Furthermore, sustaining a culture of continuous process improvement and customer focus can help confirm that project deliverables meet or exceed stakeholder expectations.

How to Deal with Project Management Risks?

Effective risk management is an integral part of successful project delivery. Check several methods for recognizing, reducing, and monitoring project management risks to boost project results and minimize possible disruption.

1. Risk Identification and Assessment

Hold in-depth risk identification sessions with essential stakeholders to find possible risks in all project phases.

Risk assessment tools and techniques, such as probability, impact assessments, and risk matrices, prioritize risks according to likelihood and impact.

In the project lifecycle, periodically review and update the risk register to identify new risks and reevaluate current ones, thus guaranteeing proactive risk management.

2. Risk Mitigation and Contingency Planning

Create proactive measures for each identified risk, focusing on reducing its impact and probability as part of the project contingency plan.

Create backup plans that include predetermined actions and escalation protocols for high-priority risks that are not wholly minimized.

Set aside resources to put prevention plans and strategies into action so that you’re ready to deal with unexpected circumstances as they come up.

3. Stakeholders Engagement and Communication

Encourage project stakeholders to communicate openly and honestly and to voice any worries or observations about project risks.

Involve stakeholders in risk response planning and decision-making phases to guarantee alignment and support for risk management techniques.

Regularly update stakeholders on risk status through the employee intranet to promote transparency and trust in project management.

4. Continuous Monitoring and Review

Set up effective monitoring systems to monitor the status of identified dangers, including indicators and triggers that could indicate an increase in risk.

Review and evaluate risks regularly to determine the effectiveness of backup plans and preventive measures and adjust your approach as needed.

By documenting the lessons discovered from risk events and incorporating them into the planning and execution of future projects, you can promote a culture of continuous improvement.

What is Risk Management and How to Use it?

Risk management is the systematic process of identifying, evaluating, minimizing, and monitoring risks to reduce their impact on project objectives.

Comidor’s project management software can help optimize risk management procedures by centralizing risk registers, enabling real-time team collaboration, and offering risk assessment and analysis tools. Effective risk management requires regular risk assessment, prioritizing high-impact risks, and proactive planning of responses. Using technology to automate and expedite risk management tasks increases the effectiveness of handling possible challenges. Implementing robust risk management procedures can maximize project success and improve your business’s resilience.

Conclusion

Recognizing and managing project risks is critical to the success of any project. Proactive risk management techniques can reduce interruptions. Tools can guarantee efficient project delivery and maximize project outcomes. Remember that risk prevention and early identification are vital. Be prepared to uncover potential project risks early and take decisive action to validate the success of your project.

The post 8 Common Project Management Risks and their Solutions appeared first on Comidor Low-code Automation Platform.

This article will cover risk management, its importance, and some best practices you can apply to your business’s software development process. 

What is Risk Management? 

 Risk management in software development would involve various things. However, it usually starts with identifying, assessing, and mitigating potential risks that may arise as you develop your software. 

In software development, risks can include: 

• technical challenges 
• project delays 
• budget overruns 
• security vulnerabilities 
• user acceptance issues 

 By proactively managing these risks, developers can minimize the negative impact on project timelines, budgets, and overall quality. 

Effective risk management in software development requires a systematic approach. It involves conducting risk assessments to identify potential risks and their potential impact on project objectives. Once identified, appropriate strategies can mitigate or eliminate these risks. 

Different Types of Risks in Software Development 

We’ve mentioned a few risks you’ll see in software development, but there are different ways you can categorize these risks.  

For example, you can categorize these risks based on where they come from so you can have technical, operational, or business risks. Here are some descriptions of these risks: 

• Technical Risks: These would be all the risks involved in the development of the software, like maintenance, programming, etc.  
• Business Risks: These would be risks usually involved outside of the actual project that has the development of the software, but affects it indirectly nonetheless. For example, changes in priorities, no executive buy-in for the continued growth of the software, and so on count as business risks.
• Operational Risks: These would be risks from within the project management but outside of the technical parts of software development. Consider budgeting issues, bottlenecks, and lack of workforce as part of this risk category. 

By identifying and categorizing the risks involved, it may be easier to determine which actors need to solve and address the risk necessary prevention to ensure they don’t happen to your software development. 

Importance of Managing Risk in Software Development 

 Now that you know some ways to categorize risks, let’s go deeper into why you should want to care about risk management in software development. 

Cost reduction 

One of the main reasons why you would want to invest in risk management in software development is because it’s a great way to reduce software development costs or prevent additional charges from happening.  

Some risks can throw a wrench into your plans. If they cause project delays, you must increase your budget to accommodate that. That’s why you have to proactively look for risks and prevent them from happening in a way that can cause project delays like that. 

Appropriate resource allocation

When you do proactive risk management, your team can put its attention towards aspects of the project that require their attention the most. That way, you can avoid potential hurdles that can put a full stop to your software development process. 

Risk management helps teams avoid unnecessary resource wastage by identifying risks that may require additional resources or adjustments in planning.  

More productive process 

 Instead of only dealing with risks once they start damaging your software development process, you should actively deal with the dangers so that your development process goes as smoothly as possible. 

As mentioned earlier, the result of some risks can end up halting the entire software development project. That’s why avoiding them as much as possible or having plans to deal with the outcome of these risks will be a massive help in a thorough and seamless production process. 

Furthermore, integrating robust risk management strategies into business processes and implementing workflow automation tools can significantly enhance your ability to foresee and mitigate potential pitfalls. Workflow automation not only streamlines the development process but also facilitates proactive risk identification, enabling teams to preemptively address issues before they escalate.

Improved risk identification 

Risk identification is part of the risk management process, so if you have a risk management plan, you’re going to be better at identifying risks before they even happen. 

Through thorough analysis and evaluation, potential risks can be identifiable at various stages of the development process. This ability allows teams to address these risks early on, minimizing their impact on project timelines, budgets, and overall quality.  

A comprehensive project assessment and requirements analysis helps identify potential risks associated with scope creep, unrealistic deadlines, or inadequate resources. These would be the operational risks.  

A structured approach, such as using a risk assessment matrix, helps categorize risks by likelihood and impact, making it easier to prioritize mitigation efforts. Reviewing past projects can also highlight common pitfalls and recurring challenges.

 By recognizing the importance of risk management in software development and employing various strategies for risk identification, organizations can enhance project delivery while mitigating potential disruptions along the way. 

Enhanced compliance 

Another reason you want to work on your risk management is because of how much it will help with your legal compliance. Since there are many things you need to juggle for software license compliance, risk management can ensure that you won’t get flagged by governing bodies with your software and end up having to take it down.  

What’s great about following these software development standards is that by design, they already help you create good-quality software. You need to comply with them in the first place because governing bodies have decided that these practices lead to the best level of security for software risks overall and consistently across the board.  

Enhanced Customer Satisfaction 

When you take the time to have a thorough process for risk management in your software development process, it’s not only your internal stakeholders that benefit from it. Your end-users will ultimately be enjoying great software as well. 

They will encounter fewer bugs that poor risk management (and testing) won’t catch. They won’t feel as frustrated with the software at the end of it, which ultimately will enhance customer satisfaction so you can get more recurring customers for your business. 

 9 Key Tips to Mitigate Challenges and Ensure Project Success  

After understanding the benefits of risk management in software development, it’s time to cover some of the best practices you can apply to your project. 

1. Identify and classify risks

 Previously, in the article, we’ve covered one way you can categorize the risks involved in software development. You can then use those identifiers as a simplified way of organizing who should be responsible for risk management in your team. That way, there isn’t only one person who would deal with it. 

2. Conduct risk assessment

Another way to organize the risks aside from the category mentioned earlier is through the likelihood of them happening so that you can use your resources and pay more attention to preventing those over other less common risks.  

After all, it would be difficult for your team to always be equally vigilant against any risks in software development. Therefore, prioritizing them based on likelihood will help you use your resources in the right way and in the most efficient way possible. 

3. Prioritize based on potential risk

Another way for you to organize the risks to manage them better is based on how much damage they could do to your entire software. So, at this point, your risk assessment should involve: 

• Identifying the type of risk 
• Who is most likely to identify and help with mitigating said risk 
• How possible is this risk to happen or occur in your software development 
• How damaging is this risk to the entire process

Therefore, if the risk is most likely to happen and can wreak a lot more havoc on your software development process, that’s the one you should pay attention to the most. 

4. Develop a risk management plan

Documenting your overall risk management plan will help your team and all involved to have a go-to reference for what they need to do once they encounter these risks. Sharing it with the right team members will make it easier to ensure that everyone knows there are plans in place for these risks so they don’t instantly react instead of calmly addressing them. 

It’s a good idea to take the time occasionally to update and review the risk management plan if one finds better ways of doing some things. 

5. Deal with technical risks early

Your software development team should be aware of the technical risks and always be on the lookout for them. Ideally, your software development team should already be working on avoiding these technical risks as much as possible. 

You don’t want to send out faulty software to your end-users since fixing something that you’ve already launched to the public will be much more complex than just having good-quality software in the first place. 

6. Ensure frequent communication

In the dynamic landscape of software development, where projects are susceptible to various risks, fostering a culture of knowledge sharing becomes paramount.

Beyond the individual expertise, the collective intelligence of a team can significantly mitigate operational risks, such as the notorious project scope creep. By encouraging open dialogue and frequent communication about risk management strategies, teams can not only prevent potential pitfalls but also promote a proactive approach to handling uncertainties in the software development life cycle.

7. Continually monitor the progress

 It would help if you only thought of doing risk management in software development sometimes in a while. A maintenance plan should be in place so you can genuinely mitigate risks as much as possible. 

Systematizing the regular check-ins and clearance reports is one way to make your risk mitigation steps more frequent, and it’s a way to make it less of a reactive approach. 

8. Opt for an Agile Approach

If you don’t know what agile software development is, it’s an approach to software development that looks at the software in parts instead of as a whole. It’s a flexible and iterative approach to software development that focuses on collaboration, adaptability, and customer satisfaction. 

By breaking down the project into smaller iterations or sprints, you can check for risks for each of these sprints instead of when you’ve already gone through the entire software development process.  

Regular meetings such as daily stand-ups or sprint reviews provide opportunities to discuss emerging risks and take necessary actions to mitigate them. This proactive risk management helps in reducing the chances of project delays or failures. 

9. Solidify your security architecture

Your software ecosystem contributes to your company’s overall security architecture. Even though your cybersecurity team may differ from your software development team, risk mitigation is where these two can come together and contribute to overall software security architecture.  

After all, as your software is under development, it has many vulnerabilities that any ne’er-do-well can exploit, which you don’t want. So, it makes sense that risk mitigation should fall under your company’s overall cybersecurity architecture. 

Conclusion 

In summary, effective risk management in software development is a strategic necessity, offering benefits that extend beyond cost reduction and security avoidance. This holds particularly true when it comes to the benefits or risk management in workflow automation, where meticulous attention to potential pitfalls is crucial. For businesses with software development as a core operation, investing in risk management is a wise choice. These plans not only shield against challenges but also guide optimization efforts, ensuring sustainable success.

If you’re entering software development, incorporating robust risk management is key to fortifying your foundations and paving the way for enduring success.

The post Risk Management in Software Development: How to Mitigate Challenges and Ensure Project Success appeared first on Comidor Low-code Automation Platform.

Are you interested in learning more about workflow automation?

CONTINUE

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Are you interested in learning more about Business Process Management?

CONTINUE

The post Business Process Risk Management: A strategic integration appeared first on Comidor Low-code Automation Platform.

In a very competitive world, any business that does not continuously improve its processes risks retrogression and imminent failure. Fewer satisfied customers; resulting in lower revenues, higher operational costs, and less motivated employees, are some of the telltale signs of management inadequacies, thus an urgent need to incorporate BPM. Some of the expected benefits of BPM are:

Improved technology and productivity

BPM’s primary focus is not applications but processes and their supporting applications. It aids effective communication between business users and IT, by the use of BPM software, and Business Process Model and Notation (BPMN). Comidor is a powerful solution that specialises in business process modelling.

Where there are repetitive processes within a business’ regular workflow, BPM facilitates automation of such, and at the same time helps in the elimination of redundant process and bottlenecks. Such improvements increase productivity, reduce wastage, as well as boost employees’ morale.

Proper risk management and efficiency

With the proper definition of processes under BPM, a business can efficiently deal with any of its inefficiencies, subsequently saving on its resources. Processes designing, executing, and monitoring, is greatly improved, reducing fraud and other potential risks. The professional approach embedded in BPM operations gives a business the best risk management framework.

Agility and transparency

As the business world digitally grows more and more, competition increases and progressive entities have practically no options but to keep up with the changes. New regulations and market demands also contribute to some of these changes. A notable feature of BPM is that it aids in designing flexible processes and to boost the enterprise agility while solving the “too many apps” problem. Such flexibility minimizes the cost of making changes. Again, with well-structured processes, your business can benefit from Business Process Management in agility and transparency.

Employee satisfaction and customer focus

When repetitive processes are automated and redundant ones eliminated, the employees can focus more on their prescribed duties, making them a happier workforce. As a result, there’s an increase in productivity and ease in access to information.

Customers are a vital part of any business. Giving their demands and concerns adequate attention is very important. With the processes streamlined under BPM, productivity increased, and a happy workforce, there is ease in focusing on customers more. Learn more about how to improve your team’s productivity.

Response to customer proposals is faster, solving arising issues is faster, and customization quicker. Further, as BPM connects people and technology more efficiently, customer satisfaction is increasingly realized.

Measurability and sustainability of business processes

As streamlining of operations under BPM takes effect, comparing processes to expected results is made easier and more accurate. Also, integrating technology with these improved processes eases executive decision-making, by providing the necessary analytical and reporting tools. It becomes pretty easy to quantify the value added by these processes, particularly in the optimization of an entity’s workflow.

BPM facilitates continuous improvement of operational processes, which then helps in keeping up with changes in organizational conditions to deliver the expected results.

Increase in sales

Sales are a very sensitive element in determining the success of an entity. BPM iron’s out a lot of the factors that affect sales. Customer focus in itself is a BPM feature that positively influences sales.

Looking at the benefits available to entities that adopt the BPM processes, it would be highly regrettable, for any company to give these processes a blind eye. Regardless of a company’s current status or size, incorporating BPM creates a road map to success, which is the primary goal of every business that leads to Digital Transformation. Useful information about 7 steps for Digital Transformation you can find by downloading the relative e-paper. It is highly motivating when a business begins to reap the fruits of proper management processes. It stands out from the rest, gains a voice in its field, and its opportunities are limitless.

Like a guardian angel, BPM stands out as a guide, protector, and liberator of every business that adopts it. It is a straight forward, easy, and practical process that every company should consider adopting in order to benefit from Business Process Management.

Author Bio:

Caryl Anne Crowne is a contributing writer and media specialist for Allegra Network. She often produces content for a variety of digital blogs.

The post Why Every Company Can Benefit from Business Process Management appeared first on Comidor Low-code Automation Platform.

• Risks can be monitored either from the related Project’s inside or from Risk Management table, which brings all Risks from multiple Projects.
• Actions can be monitored either from the related Project’s inside or from the Actions unit, which brings all Actions from multiple Projects.
• Lessons Learned can be monitored either from the related Project’s inside or from Lessons Learned unit, which brings all Lessons Learned from multiple Projects.
• RAG Status Parameters setup is described in Projects (Project Scheduling).

Risks in a Project

1. Go to Modules Menu Icon > Project Management > Projects.
2. Enter the Project you wish from the list of Projects.
3. Click on the Risks tab.
4. To create a new Risk, press the + icon and:
   • Fill in the Status, Description and the Date that the risk is Opened.
   • Continue adding Impact and Probability on it. Selecting specific options from these lists will bring a Colour status on the Risk entity later.
   • Add the Proposed Action, Workstream and select the Owner of this Risk, if any.
   • Later on, on this Project, you may want to add the Date Closed, Reason Closed, Next Review Date or add some Mitigation/Comments.
   • Click on Save to save the new Risk, on Save and New to save this and start creating another one. Choosing to Save and Notify, Risk will be saved and you could send Note-Notification upon its creation not only to users but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.
5. To edit a Risk, click on it from the list of Risk entities and press the pencil button. Adjust the information you wish and then press Save to save the Risk changes. Choosing to Save and Notify, Risk will be saved and you could send Note-Notification upon its edit not only to users but also to external recipients via email. Alternatively, click Cancel to cancel the procedure. 
6. To delete a Risk, multi-check Risks, so as to Delete
7. To export Risks, multi-check them.
8. Alternatively, you may (multi)-check Risk and directly convert into Issue, by pressing Move to Issue.

Risks in multiple Projects

1. Go to Modules Menu Icon > Project Management > Projects and press the Actions button and select Risk Management. Alternatively, navigate to Application Menu Icon > Projects> Risk Management > Risks.
2. Here are displayed all Risks from all Projects that you are a Project Manager/Supervisor and you have access on.
3. To create a new Risk on a Project, press the + icon:
   • Select a specific Project from the list.
   • Fill in the Status, Description and the Date that the risk is Opened.
   • Continue adding Impact and Probability on it. Selecting specific options from these lists will bring a Colour status on the Risk entity later.
   • Add the Proposed Action, Workstream and select the Owner of this Risk, if any.
   • Later on, on this Project, you may want to add the Date Closed, Reason Closed, Next Review Date or add some Mitigation/Comments.
   • Click on Save to save the new Risk, on Save and New to save this and start creating another one. Choosing to Save and Notify, Risk will be saved and you could send Note-Notification upon its creation not only to users but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.
4. To edit or manage a specific Risk that is added on a Project, enter it from the list of Risks, and:
   • Edit a Risk by pressing pencil button, adjust fields and press Save to save the Risk changes. Choosing to Save and Notify, Risk will be saved and you could send Note-<Notification> upon its edit not only to users but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.
   • Click on Actions button to perform one of the following:
     • Delete the Project Risk. A confirmation message appears.
     • Print the current tab view with Project Risk information.
     • Link with another Comidor entity, e.g. a Project, an Event, etc. Learn more about how to add a Link in Data Management.
     • Send Note-Notification about this Risk not only to users but also to external recipients via email.
     • Move to issue, so as to convert quickly a risk into Issue on that Project.
   • Press Tags tab, to add a new Tag on that Risk that it may be private, group, internal or public. From this point, you can also manage old tags that have been added on that Risk.
   • Press Links tab, to see already added Links or add a new Link with another Comidor entity. Check Data Management for more. Press Activity History tab, to track changes or Unlink and added Link.
5. To manage multiple Risks at once, multi-check them and then:
   • Delete A confirmation message will appear.
   • Link with adding a new Link with another Comidor entity. Press in Links to Unlink an added Link.

Issue Logs in a Project

1. Go to Modules Menu Icon > Project Management > Projects.
2. Enter the Project you wish from the list of Projects.
3. Click on the Issue Logs tab.
4. To create a new Issue Log, press the + icon and:
   • Fill in the Status, Description and from whom this has Raised by.
   • Continue with Date Opened, Severity Rating, and Due Date.
   • Later on, you may fill in the Impact, Date Closed and add some Comments.
   • Click on Save to save the new Issue Log, on Save and New to save this and start creating another one. Choosing Save and Notify, Issue Log will be saved and you could send Note-Notification upon its creation not only to users but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.
5. To edit an Issue Log, click on it from the list of Issue Log entities and press the pencil button. Adjust the information you wish and then press Save to save the Issue Log changes. Choosing Save and Notify, Issue Log will be saved and you could send Note-Notification upon its edit not only to users but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.
6. To delete an Issue Log, multi-check Issue Logs, so as to Delete.

In case you have set a RAG Status parameter set for Open Issues, RAG Status will change upon the specified criteria.

Assumptions in a Project

1. Go to Modules Menu Icon > Project Management > Project.
2. Enter the Project you wish from the list of Projects.
3. Click on the Assumptions tab. 
4. To create a new Assumption, press the + icon and:
   • Fill in the Assumption.
   • Then, add the Date Recorded.
   • Add the Workstream and select from whom this Assumption has Raised by.
   • Finally, add the Impact Description and some Comments.
   • Click on Save to save the new Assumption, on Save and New to save this and start creating another one. Choosing Save and Notify, Assumption will be saved and you could send Note-Notification upon its creation not only to users, but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.
5. To edit an Assumption, click on it from the list of Assumptions entities and press the pencil button. Adjust the information you wish and then press Save to save the Assumption changes. Choosing Save and Notify, Assumption will be saved and you could send Note-Notification upon its creation not only to users, but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.
6. To delete an Assumption, multi-check Assumptions, so as to Delete.

Customer Complaints in a Project

Customer Complaints can be matched with an Action.

1. Go to Modules Menu Icon > Project Management > Projects.
2. Enter the Project you wish from the list of Projects.
3. Click on Customer Complaints
4. To create a new Customer Complaint, press the + icon and fill in the Basic Info:
   • First, add a short Description and the Category of this Customer Complaint.
   • Then, complete the Date Opened and the Owner of this Customer Complaint.
   • Impact and Priority of this Customer Complaint can be added.
   • Date Closed can be added later.
   • Customer Complaints can be matched with an Action.
   • Click on Save to save the new Customer Complaint, on Save and New to save this and start creating another one. Choosing to Save and Notify, Customer Complaint will be saved and you could send Note-Notification upon its creation not only to users but also to external recipients via email. Alternatively, click Cancel to cancel the procedure. When a new Customer Complaint is added, a System-Notification will be sent to the Project Manager.

    

5. To edit a Customer Complaint, click on it from the list of Customer Complaints entities and press the pencil button. Adjust the information you wish and then press Save to save the Customer Complaint changes. Choosing to Save and Notify, Customer Complaint will be saved and you could send Note-Notification upon its edit not only to users but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.
6. To delete a Customer Complaint, multi-check Customer Complaints, so as to Delete.

Actions in a Project

1. Go to Modules Menu Icon > Project Management > Projects.
2. Enter the Project you wish from the list of Projects.
3. Click on the Actions tab.
4. To create a new Action, press the + icon:
   • Fill in the Status, Description and select from whom the Action is Raised by.
   • Continue adding the Date Opened and the Due Date.
   • Then, add Impact on it.
   • Later on, on this Project, you may want to add the Date Closed, Severity Rating, and add some Comments.
   • Click on Save to save the new Action, on Save and New to save this and start creating another one. Choosing to Save and Notify, Risk will be saved and you could send Note-Notification upon its creation not only to users but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.
5. To edit a Risk, click on it from the list of Actions entities and press the pencil button. Adjust the information you wish and then press Save to save the Action changes. Choosing Save and Notify, Action will be saved and you could send Note-Notification upon its edit not only to users but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.
6. To delete an Action, multi-check Actions, so as to Delete. 

Actions in multiple Projects

1. Go to Modules Menu Icon > Project Management > Project Actions.
2. Here are displayed all Actions from all Projects that you are a Project Manager/Supervisor or you have access on.
3. To create a new Action on a Project, press the + icon and:
   • Select a specific Project from the list.
   • Fill in the Status, Description and from who this is Raised by.
   • Continue adding the Date Opened and the Due Date.
   • Then, add Impact on it.
   • Later on, on this Project, you may want to add the Date Closed, Severity Rating, and add some Comments.
   • Click on Save to save the new Action, on Save and New to save this and start creating another one. Choosing Save and Notify, Action will be saved and you could send Note-Notification upon its creation not only to users but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.
4. To edit or manage a specific Action that is added on a Project, enter it from the list of Actions, and:
   • Edit an Action by pressing pencil button, adjust fields and press Save to save the Action changes. Choosing Save and Notify, Action will be saved and you could send Note-Notification upon its creation not only to users but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.
   • Click on Actions button to perform one of the following:
     • Delete the Project Action. A confirmation message appears.
     • Print the current tab view with Project Action information.
     • Link with another Comidor entity, e.g. a Project, an Event, etc. Learn more about how to add a Link in Data Management.
     • Send Note-Notification about this Action not only to users but also to external recipients via email.
   • Press Tags tab, to add a new Tag on that Action that it may be a private, group, internal or public. From this point, you can also manage old tags that have been added on that Action.
   • Press Links tab, to see already added Links or add a new Link with another Comidor entity.

5. To manage multiple Actions at once, multi-check them and then:
   • Delete A confirmation message will appear.
   • Link with adding a new Link with another Comidor entity. Check Data Management for more.

Lessons Learned in a Project

1. Go to Application Menu Icon > Projects> Projects.
2. Enter the Project you wish from the list of Projects.
3. Click on the Lessons Learned tab.
4. To create a new Lesson, press the + icon and:
   • Fill in the Category and the Recommendation.
   • Continue adding Impact on it.
   • Match this Lesson Learned with an Issue Name, if applicable.
   • Add the Problem/Success
   • Choose who to Notify from the Groups list.
   • Click on Save to save the new Lesson, on Save and New to save this and start creating another one. Choosing Save and Notify, Lesson will be saved and you could send Note-Notification upon its creation not only to users , but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.
5. To edit a Lesson, click on it from the list of Lesson entities and press the pencil button. Adjust the information you wish and then press Save to save the Lesson changes. Choosing Save and Notify, Lesson will be saved and you could send Note-Notification upon its edit not only to users but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.
6. To delete a Lesson, multi-check Lessons, so as to Delete them.

Lessons Learned in multiple Projects

1. Go to Modules Menu Icon > Project Management > Lessons Learned.
2. Here are displayed all Lessons Learned from all Projects that you are a Project Manager/Supervisor or you have access on.
3. To create a new Lesson Learned on a Project, press the
   • Fill in the Category and the Recommendation.
   • Continue adding Impact on it.
   • Add the Problem/Success
   • Choose who to Notify from the Groups list.
   • Click on Save to save the new Lesson, on Save and New to save this and start creating another one. Choosing Save and Notify, Lesson will be saved and you could send Note-Notification upon its creation not only to users but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.

5. To edit or manage a specific Lesson Learned that is added on a Project, enter it from the list of Lessons Learned, and:
   • Edit a Lesson Learned by pressing pencil button, adjust fields and press Save to save the Lesson Learned changes. Choosing Save and Notify, Lesson Learned will be saved and you could send Note-Notification upon its edit not only to users but also to external recipients via email. Alternatively, click Cancel to cancel the procedure.
   • Click on Actions button to perform one of the following:
     • Delete the Project Lesson Learned. A confirmation message appears.
     • Print the current tab view with Project Lesson Learned information.
   • Press Tags tab, to add a new Tag on that Lesson Learned that it may be a private, group, internal or public. From this point, you can also manage old tags that have been added on that Lesson Learned. Putting Tags in Lesson Learned may help you in grouping them, filtering and finally find them easier.
   • Press the Activity History tab, to track changes.
6. To manage multiple Lessons Learned at once, multi-check them and then Delete. A confirmation message will appear.

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