Observability is a technical solution that can aid professionals to stay ahead of the curve. It represents a holistic approach to understanding complex systems. It allows users to collect and analyze data from various sources. This data gives a comprehensive view of the development and operational process. 

An aspect of the DevOps process is collaboration between the development and operations teams. But, often, there is a divide between the two business areas. This results in miscommunication, slower issue resolution, and decreased productivity. 

Implementation of observability in DevOps ensures a more streamlined and efficient process. By 2026, 70% of organizations that adopt observability will achieve shorter latency for decision-making.

Let us explore the concept of observability in DevOps. We will discover how it reinforces the bridge between development and operations. We will also take a glimpse into its future and discuss emerging trends. 

Understanding Observability 

Observability is the ability to monitor, measure, and understand the state of a system or application. This is done by examining the system’s outputs, logs, and performance metrics. 

The key components of observability include: 

• Metrics: Focused on collecting quantitative data about the system environment (CPU usage, network traffic, etc.).
• Logs: Focused on collecting and analyzing log data to identify or troubleshoot performance bottlenecks.
• Traces: Focused on collecting data about the execution of requests/transactions across the application.
• Events: Focused on collecting data about important events (deployment, scaling, errors, etc.) within the environment. 

Each of these provides a unique perspective on system behavior. 

Observability vs Monitoring

Monitoring focuses on collecting predefined metrics and alerts. In comparison, observability goes beyond that and asks ad-hoc questions about system behavior. Monitoring is a proactive approach to detecting and preventing problems in a system. Observability, on the other hand, provides a broader view of system behavior. This allows teams to identify and resolve complex issues. 

Most applications and cloud-native programs have become quite complex. So, identifying and resolving issues quickly is crucial. Observability tools have an alerting system that informs DevOps teams of anomalies. These alerts are vital for the well-being of applications or systems that are deployed across different environments. 

The DevOps Divide 

Historically, development teams and operations teams functioned in isolated silos with limited communication. This division often led to a lack of understanding and empathy between the two. This often resulted in delays and inefficiencies. 

The DevOps divide poses several challenges to the software development lifecycle. Some pertinent challenges are slower time-to-market, increased error rates, and difficulty in diagnosing/resolving issues. This also leads to a lack of communication and trust between the two teams. 

This divide between development and operations has some real-world consequences. It causes delayed releases and higher operational costs. Customer satisfaction also suffers as a result of slower issue resolution. 

Bridging the Gap 

Observability acts as a bridge between the development and operations teams. It breaks down the silos by providing shared visibility. As everyone has access to the same data, it fosters collaboration. You can integrate observability into most DevOps practices. Start by incorporating tools and processes that enable real-time monitoring, logging, and tracing. This will provide both teams with the necessary insights to make decisions. 

Various tools and technologies can also facilitate observability. Some notable ones are: 

• Prometheus for monitoring 
• ELK stack for logging 
• Jaeger for distributed tracing 

These tools work together to provide a 360-degree view of the entire ecosystem. 

To break down the barriers between teams, follow these steps that build a more cohesive digital work environment: 

• Implement cross-functional teams
• Foster a culture of collaboration
• Establish shared goals and metrics
• Conduct regular knowledge-sharing sessions

Benefits of Bridging the Gap 

Bridging the gap between development and operations teams improved communication and collaboration. Teams share insights and work towards common objectives. 

With the implementation of observability, DevOps teams can detect and resolve issues faster. The shared visibility allows for quicker identification of root causes. This reduces downtime and enhances overall system reliability. The collaborative efforts of the development and operations teams enhance product quality. This, in turn, improves customer satisfaction. As issues are addressed proactively, it creates a seamless customer experience. 

Several organizations have achieved an effective DevOps balance through observability. 

• BlaBlaCar is a leading community-based travel network. They cut down their time to resolution by 50% with the help of data observability. According to their manager, the time required to investigate the root cause of an issue (~200 hours) was cut down in half. 
• Observability helped Mercari’s data engineers identify a data quality issue caused by a query change. It helped them pinpoint which query had changed and who had changed it. 
• Another Mercari data engineer was appreciative of the quick detection of issues. One of their streaming pipelines had experienced a connection failure. This impacted hundreds of tables in their database. However, their observability tool detected it before it could affect application performance. 

Implementing Observability in DevOps

To successfully integrate observability into your DevOps practices, adhere to the following guidelines:

1. Define Your Observability Goals: Specify the observability metrics to monitor. Commonly tracked metrics include application health, performance indicators, and deployment cycles.
2. Develop a Dynamic Topology Map: Create real-time topology maps that visually represent both horizontal and vertical dependencies. These maps aid in comprehending system interdependencies and identifying potential performance impediments.
3. Embrace Process Automation: Automation is crucial for effective DevOps observability. Human checks are error-prone, and automation enables teams to identify errors, improve key performance indicators (KPIs), and uphold code quality.
4. Implement Toggle Switches: Logging tools can impact application performance by consuming significant resources, especially in complex, cloud-based application development processes. To maintain a balance, incorporate tool-based mechanisms that enable starting, stopping, or adjusting logging operations without requiring a complete application reboot.
5. Foster Cross-Platform Collaboration: Observability demands collaboration among various teams, including development, operations, infrastructure, and support. Ensure that all teams have access to the same data points for observability, facilitating streamlined processes and efficient issue detection.
6. Utilize KPIs and SLAs for Assessment: Define key performance indicators (KPIs) to monitor system performance and establish service level agreements (SLAs) for sustaining software uptime. This data helps teams identify areas for improvement and maintain consistent performance.
7. Factor in Tool Selection: When choosing observability tools, consider aspects like scalability, data privacy, and user-friendliness. Ensure alignment between development and operations teams regarding the chosen tools.
8. Address Common Implementation Challenges: Challenges may arise, such as the varying learning curves of different tools. Mitigate this by providing adequate training to team members. Additionally, continually refine observability practices based on feedback and accumulated experience.

Future Trends in Observability 

There is a great deal of research being done to enhance observability tools. Future observability trends will have AI and machine learning integrations. They will incorporate advanced anomaly detection and predictive analysis. 

Practices like Chaos Engineering may also gain prominence. In this integration, intentional system failures are introduced to test resilience. 

It is also probable to expect increased automation in issue resolution. Observability tools will have a continued shift toward a more proactive and predictive approach to software development and operations. 

Embracing Observability 

Observability in DevOps is not just a trend. It has become a necessity for organizations that aim to stay competitive in the world of software development. Bridging the gap between development and operations through observability improves communication, collaboration, and efficiency. Organizations that embrace observability can adapt better, innovate faster, and deliver high-quality products. Observability has created an environment where innovation thrives. It has transformed DevOps into a culture of continuous shared success and improvement in organizational development.

Author’s Bio 
Srushti Shah is an ambitious, passionate, and out-of-the-box thinking woman having vast exposure in Digital Marketing. Her key focus is to serve her clients with the latest innovation in her field leading to fast and effective results. Working beyond expectations and delivering the best possible results is her professional motto. Other than work, she loves traveling, exploring new things, and spending quality time with family.

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Having said that, Comidor as collaborative CRM Project Management and Task Tracking Software supporting teamwork online can facilitate the DevOps in action.

The compartmentalization inside companies is a sad reality, but this doesn’t mean that the discrete job positioning is necessarily a bad thing. As usual, it is the middle ground that can offer the best results: the company that has a well-planned organizational chart, but still allows the departments to communicate, collaborate and, of course, occasionally blend into common workspaces.

Comidor offers the “User Groups” application where you can design the complete organizational chart of your company (even add virtual groups or create parallel diagram trees), assign each Comidor user (employee/partner/contractor/guest) to his relevant department (even to more than one) and grant specific roles (user leaders, simple members).

Once the compartmentalization is configured and the company benefit is gained (hierarchies, responsibilities, delegations, access rights), then it is time to “de-compartmentalize” the company so that also the DevOps benefits will come in place too!

Comidor enables teamwork online providing a wide range of tools for Communication such as E-Mail, Messages (internal e-mail), Chat, and Video Calls and Business Collaboration such as  Tasks, Events, Topics, Productivity Measurement and Case Management enhanced with Workflows.

Moving forwards, there are complimentary – still quite fundamental – tools that promote information sharing such as: Documents (a complete File Management System with versioning, locking, rating, sharing capabilities), Wikis and  (group) Calendar.

Drilling more into the core of DevOps, Comidor offers Team Workspaces (called Scheduling) through its exceptionally innovative collaborative Project Management “Echo Model” with CRM functionalities. Empowered with Gantt chart and KanBan analysis, Comidor collaborative Project Management app allows the seamless (yet controlled and monitored) information flow and collaboration across the company. Virtual teams can be formed and their workload can be measured and monitored.

When it comes to Integration, Comidor offers an unparallel level of internal integration since all Comidor apps (more than 30) can be interrelated and linked to each other. Externally, Comidor integrates with various popular tools (MS Office, Dropbox, Google Drive, LinkedIn, Facebook, Twitter, Google Maps, Gmail, Hotmail, Outlook, PDF, EDIs, custom connections via web services).

Last but not least, there is a complete Business Intelligence system inside Comidor with reports, graphs, geo-mapping, report builder and widget maker.

DevOps aim to improve performance and quality assurance via the expansion of employee synapses. Comidor tools enhance smooth agile collaboration without violating the configured organizational structures, making it one of the best solutions in collaborative CRM Project Management tools.

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Impressively, DevOps started from Twitter! In 2009, @patrickdebois from Ghent (Belgium) posted the hashtag #devops and soon the DevOpsDays (the related conference event) was a reality across the world: Ghent 2009, Sydney 2010, Hamburg 2010, Mountain View 2010 and so on[1]…

Reciting from Wikipedia, “DevOps (a portmanteau of “development” and “operations”) is a software development method that stresses communication, collaboration (information sharing and web service usage), integration, automation and measurement between software developers and Information Technology (IT) professionals. DevOps is a response to the interdependence of software development and IT operations. It aims to help an organization rapidly produce software products and services and to improve operations performance – quality assurance.”

Basically, DevOps is an IT movement created by the common (and unpleasant) experience of company compartmentalization. The confining silos of the organizational departments are obstacles to quick transformation; DevOps put aside the silos when it comes to team working. One could say that if your company’s organizational chart is drawn with departments (boxes) and connections (lines), then the DevOps emphasize on the lines of it…

Software developers and IT professionals are encouraged to join forces, exchange ideas and collaborate in a regular basis without having to wait for their turn-to-play in a poker game. DevOps is about “betting” ideas all the time and at all stages!

Traditional software development frameworks were based on sequential models (my outputs, your inputs), then feedback loops were added to formulate circular models (again from the start, but now faster and better) and later, it needed a mix of Einstein brain and Kung-Fu belts to fully understand the model (Toyotism, 6 Sigmas). The arrival of more “romantic” approaches such as the Agile Values and the Theory Of Constraints prepared the ground for the DevOps and the philosophy behind it: people over process over tools.

In this constantly changing tech-driven world, each company needs to use powerful software, to anticipate and adapt to market changes with speed, receiving not only faster, but continuous feedback loops in order to improve value to customers. In this perspective, it seems that #DevOps is not merely a trend, but a valid answer to the business necessity.

[1] Check the full Calendar and upcoming events: http://www.devopsdays.org/

Read more about the History of DevOps: http://itrevolution.com/the-history-of-devops/

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