Communication | Comidor Low-Code BPM Platform https://www.comidor.com/tag/communication/ All-in-one Digital Modernization Thu, 15 Jul 2021 15:18:31 +0000 en-GB hourly 1 https://www.comidor.com/wp-content/uploads/2025/05/cropped-Comidor-favicon-25-32x32.png Communication | Comidor Low-Code BPM Platform https://www.comidor.com/tag/communication/ 32 32 Email Management: Actions to be Mailbox Champion https://www.comidor.com/blog/enterprise-collaboration/actions-mailbox-champion/ Tue, 17 Oct 2017 11:24:27 +0000 http://192.168.1.9:8888/?p=323 Monday mornings at work. A mailbox full of new messages, invitations and spams. No matter how well organized you are and what Strategies you have implemented to be a Mailbox Champion, you should at least once experienced incidents of forgetting to act upon emails that had to tell you important or/and urgent info. If it […]

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Monday mornings at work. A mailbox full of new messages, invitations and spams. No matter how well organized you are and what Strategies you have implemented to be a Mailbox Champion, you should at least once experienced incidents of forgetting to act upon emails that had to tell you important or/and urgent info. If it sounds like a nightmare to have hundreds of emails unread and to have lost your mailbox control, here are some of the best pieces of advice that will help you set a successful strategy in email management.

Take a breath and start the race to reach inbox 0.

1. Sorting

First, start by sorting your emails as Maura Thomas, TedX Speaker, author (HBR, Entrepreneur, Huff. Post etc.) and founder of regainyourtime.com, suggests. This will make you skim through your mailing list easily and effectively. Most commonly, there will be an entire conversation of the same topic. All you need to do is sort emails by Subject, open only the very last one and read the whole story from bottom to the top. Then, what you can do is sorting emails by sender, too. That move will lead to a speedy massive deletion of advertisements, spams, coupons and any other “junk” email.

2. Deciding

While you skim through your mailbox, probably you will quickly grasp what you should do with each “unread” email. The ideal would be to deal with it, as soon as it arrives in your inbox, but -unless your job requires to respond immediately to mail sender- this happens rarely. Christiano Ferraro, management consultant and owner of christianoferraro.com, indicates that you should manage the email source, not the email itself. A quick respond at the time someone sends you an email leads to higher engagement and helps you be to the point of the email subject. It’s better not to open the email if you are not about to take action upon it, as it would cost you more time to mark it as unread.

3. Acting

Most of the emails we receive are orders or information about events and processes. What someone should do is work on it and take time to link or transform these emails into tasks and events or detach files and move them to file management system. Schedule your time, as Geraldine Markel, creator of managingyourmind.com and Frank Buck, author, blogger and owner of frankbuck.org, suggest, by moving emails to to-do-list or forward them to colleagues’ mailbox or task list immediately.

4. Making your life easier

There are also some tactics that will make your mailbox look organized like applying Tags, Filters and Archive emails. When an interesting article, blogpost or newsletter arrives in your Mailbox but you don’t have the time at that moment to check it, you can archive it and read it later. On top of that, Ian Lam, co-founder of cohesion.sg, and his team, have set their email client to automatically apply tags and categorize their inbox.

5. Falling in love with delete option

And now the best part of all, deleting! Don’t be afraid to put in your trash bin everything that just reserves a place without reason in your mailbox. As long as you have saved associated documents in your cloud storage, have scheduled your tasks and have planned your events, you can just delete the emails referring to them and save space in your mailbox. Mike McRitchie, strategist and owner of mikemcritchie.com, underlines that deleting emails will help you keep up with your inbox and not to miss key clients’ email. Also, Rahul Alim from customcreatives.com advise spend time to unsubscribe from unnecessary emails that have your email on their lists in order to avoid deleting same spam emails every day.

Good luck with Inbox 0!

Ready(?) Steady… Go!!!

 

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Strategies to be Mailbox Champion https://www.comidor.com/blog/enterprise-collaboration/strategies-mailbox-champion/ Tue, 17 Oct 2017 11:22:16 +0000 http://192.168.1.9:8888/?p=320 The post Strategies to be Mailbox Champion appeared first on Comidor Low-code Automation Platform.

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Email is the main communication tool to effectively run a business from anywhere, to communicate in a personal or a professional way and to collaborate effectively. Also, is a way of gaining time before replying back to an inquiry, usually with the most helpful or to-the-point answer! Of course, no one likes to receive tones of e-mails, but emails’ news it’s proof that our business runs smoothly. So, the mailbox is our friend, we love e-mails and want them in our life!

Here are some strategies that will help you be the big winner in the e-mail management battle because the workload is overwhelming enough:

1.       Define a daily habit of checking e-mails. As Lisa Chu from Black N Bianco Kids Clothing mentions checking your email 2-3 times per day can help you with your time management. You can even schedule it as a task like Manu Lail, Managing Partner at RMG Hospitality, does and check it first thing in the morning, maybe after lunch and 30min prior to the end of your workday, as Megan Ingenbrandt, Marketing & Social Media Manager at Green Technology Services, suggests. Don’t forget to set a timer!

2.       Set an automatic replyAs soon as your business or you as an individual receives a lot of emails that you can’t handle easily on time, just prepare an automatic reply as Yakov Villasmil, Realtor at 123miamibeach, does. Informing your clients that in case they are urgent, they should try to call, can save you from an inconvenient situation.

3.       Send e-mails wisely. Emails thanking someone lead to “you are welcome” emails and so on. Nick Leffler, Owner of Your Brand by Nick Leffler, indicates that “the amount of email sent is usually in direct correlation to how many emails received”. William Bauer, Managing Director at Royce Leather, underlines that sometimes “no reply after a certain time period can be considered a reply in itself too”, because spending time about this may make you sick and tired of your work.

4.       Establish an alternative communication method for your internal messages. Mails are not instant messaging and group chats. John Turner, CEO/Founder of UsersThink, agrees that group chats make employee’s experience much easier when searching for crucial information through internal communication. Check your smile when you will get rid of emails with just a word of “Ok” or “Done”.

5.       The two-reply rule. As Anjuan Simmons, Technology Translator, speaker, and blogger at Anjuan Simmons, states if your reply triggers an immediate reply and after you replying again, another reply comes to your mailbox, you should then choose another communication method (e.g. phone).

6.       Manage different emails for different occasions. Instead of having a general email for all occasions, try to monitor different ones for marketing, requests, or personal purposes, as Wendi Weiner, career industry expert, and owner of The Writing Guru, suggests.

7.       Be clear on what you want. Make sure that you ask clear questions explaining what you want from the recipient, as Karla Brandau, author of Email Survival Skills and Owner of It’s Time for Results, underlines. In case that the topic is pretty complex or seems that it would turn into a discussion, just choose another communication method or meet F2F.

8.       Stay with an appropriate subject. Of course, it is very important to summarize the key information of your e-mail in the subject, but the most priceless of all is to update the subject “when the topic changes, when a specific action is needed, or to highlight a point”, like Janet Basilone, a ghostwriter, blogger and founder of Fine Diners Over 40, does. On top of that, you can also put a date or some Alert words in your subject in order to boost people open it quickly!

9.       Use templates. Another tip you would be thankful for following is to create your very own templates in order to respond speedily to frequently asked questions and/or requests. This strategy has been followed and verified having positive results by Angie Nelson of The Work at Home Wife and Kevin Adkins of Kenmore Law Group.

10.   Use reminders, schedulers, and BCCs. Snooze an email reminder, schedule emails for later sending, send massive emails that seem to be personal, and use apps that help you connect an email with an event or create a new one. These are some great ways that Jen Skene, Director of Operations at MixMax, has suggested.

 

Email should not be our personal headache and these strategies will help you avoid burnout and work smart and effectively with your mailbox.

These were only the start and prepare yourself for the sequel of this article with Actions to do in order to reach Inbox Zero.

Communicate faster than ever with Comidor

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Are you still using email? https://www.comidor.com/blog/enterprise-collaboration/still-using-email/ Tue, 17 Oct 2017 11:19:52 +0000 http://192.168.1.9:8888/?p=317 At your business, are you still using email? If yes, how many folders do you have in your mailbox? Moreover, how many RE: or FWD: do you have with the same subject? If you consider that these numbers are big enough to handle them and actually do your job maybe it’s time to reconsider the […]

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At your business, are you still using email? If yes, how many folders do you have in your mailbox? Moreover, how many RE: or FWD: do you have with the same subject? If you consider that these numbers are big enough to handle them and actually do your job maybe it’s time to reconsider the way you manage your internal business communication.

Your email rules may seem good enough to manage your personal communication and pending issues. But this, does it really work in team or business level? At work, most of the times a new email means action. Something should be done by you, your team or in most complicated cases a cross-functional work should be done through collaboration by several business departments.

Let’s do baby steps. A customer asks you via email to do something, you do it and that’s it. However, the most of us we have a lot of things to do even at the same time. Therefore, we should prioritize and schedule our email/tasks in an easy and effective way. Obviously, a simple email service cannot help you on that.

Let’s make things a bit more complex. As team leader, you receive an email based on which you have to assign a task to a member of your team. So, you forward to him the initial email along with some guidance. He receives your message and asks for further information. You reply and then he sends you some drafts for approval. After a number of sent and received emails you reach the desired and final result. He uses this final outcome to do his job and then he has to send you some feedback. Although that the first email that may come from a customer cannot be avoided, the rest sent and received emails for internal communication purposes such as guidance, approval and feedback can be eliminated using a collaborative task management system. Such kind of software offers alternative ways of synchronous and asynchronous internal communication enabling you to enhance team collaboration and productivity.

Let’s be realistic. In the real business world, an email can be the trigger for a whole business process. For example, the sales department receives an order via email and has to communicate with the warehouse department for the availability of the product and the distribution department for the execution of the order. Furthermore, if there is no availability of the product the warehouse department should communicate with the production or/and supplies department and then give feedback to the sales department. In such cases, there is a great need for collaboration and coordination among the several responsible departments and imagine how many emails can be sent and received among the employees of the respective departments without using a collaborative Business Process Management tool to satisfy the customer’s inquiry. Of course, the benefits of using a collaborative Business Process Management tool is not only a cleaner inbox but also enhanced supervision by executives as well as greater engagement by employees considering their work as a part of the whole business effort.

Improving your business communication, you improve your business performance 😉

 

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