Business Process Management Knowledge Base - Comidor https://www.comidor.com/category/knowledge-base/business-process-management-kb/ All-in-one Digital Modernization Fri, 21 Feb 2025 11:50:28 +0000 en-GB hourly 1 https://www.comidor.com/wp-content/uploads/2025/05/cropped-Comidor-favicon-25-32x32.png Business Process Management Knowledge Base - Comidor https://www.comidor.com/category/knowledge-base/business-process-management-kb/ 32 32 How Low-Code & No-Code Solutions Are Solving the Software Crisis https://www.comidor.com/knowledge-base/low-code-platform/low-code-platforms-software-crisis/ Fri, 21 Feb 2025 05:09:05 +0000 http://192.168.1.9:8888/?p=418 The post How Low-Code & No-Code Solutions Are Solving the Software Crisis appeared first on Comidor Low-code Automation Platform.

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Even with all the tools and techniques at their disposal, modern businesses face significant challenges in effective and efficient software development, often called the “software crisis.” This phrase encapsulates the difficulties organizations encounter in meeting the increasing demand for new software solutions, exacerbated by a shortage of skilled developers and the high costs associated with traditional development processes. These challenges lead to delayed product releases, skyrocketing costs, and hindered innovation.

When looking for a software crisis solution, low-code and no-code platforms emerge as promising alternatives and supplements to traditional software development. These innovative platforms allow for the development of advanced software with minimal coding, enabling faster delivery times, reduced costs, and broader participation in application creation.

In this post, let’s take a detailed look at how modern low-code and no-code solutions are solving the so-called “software crisis”, and how you can pick the right solutions based on your business needs. First, let’s understand what a software crisis is, and how these solutions can solve it.

What is a Software Crisis?

According to Wikipedia, The ‘software crisis’ was a term used in the early days of software engineering before it was a well-established subject. The term was used to describe the impact of rapid increases in computer power and the complexity of the problems that could be tackled. In essence, it refers to the difficulty of writing correct, understandable, and verifiable computer programs. The roots of the software crisis are complexity, expectations, and change.

Software Crisis Evidence

The causes of the software crisis were linked to the overall complexity of the software process and the relative immaturity of software engineering as a profession. The crisis manifested itself in several ways:

  • Projects running over budget.
  • Projects running over time.
  • The software was of low quality.
  • Software often did not meet the requirements.
  • Projects were unmanageable and code was difficult to maintain.

Software Crisis Results

Developers’ disappointment eventually leads to:

  • Poor productivity – In the initial stages of a project, developers typically write 50–100 lines of code per day, depending on how much functionality needs to be built
  • Poor quality and reliability – 10–50 errors per 1,000 lines of code is considered a rough estimate for the number of defects in code written without rigorous quality controls
  • Slow-moving and costly growth – 60-80% of the total cost of software ownership can be attributed to maintenance activities
  • Project failure – 1 of every 3 large projects is failed before ever being completed and only 1 in 8 finished software projects is considered successful

Software Crisis Solution

We need better and more software development solutions to focus on such points as:

  • Independence from infrastructure, operating systems, databases, communication protocols, and proprietary structures to unleash the programmer’s power.
  • Independence from developers and developer teams to gain control of software investment
  • The multi-layered and distributed structure that reinforces the collaboration of independent software teams
  • Expandable architecture to permit growth
  • Compatibility with agile software and application development methodologies
  • Integrate harmoniously business processes and methodologies
  • Put Customer, first

What are Low-Code and No-Code Platforms? 

Low-code and no-code platforms represent a shift in the way software is developed, making it faster and more accessible than ever before. These platforms reduce the traditional barriers to software development by minimizing the need for extensive coding, thereby accelerating the development process. Low-code development platforms provide a visual approach to software development. By using graphical user interfaces and configuration instead of traditional hand-coded computer programming, these platforms enable professional developers to design applications faster. They still require some coding to enhance the application’s functionality beyond the basic features provided by the platform. 

On the other hand, no-code development takes the principles of low-code one step further by enabling a completely code-free setup. It allows non-technical users to build applications using drag-and-drop tools and a visual development environment. No-code platforms are designed so that anyone, regardless of their technical skill level, can create tools or applications without writing a single line of code. 

Both types of platforms embody the principle of democratizing technology creation, and citizen development providing tools that simplify the process of application development. They help organizations rapidly adapt to changes, solve technical problems quickly, and allow employees to focus on higher-value work that can’t be automated. 

Advantages of Low-Code/No-Code Development

The growing adoption of low-code and no-code platforms is driven by several compelling advantages that these technologies bring to organizations.

Let’s explore the three key benefits of leveraging low-code and no-code tools.

Increased Speed and Agility

Low-code and no-code platforms streamline the software development process, enabling faster creation, deployment, and modification of applications. This increased speed allows businesses to respond more swiftly to market changes and customer needs.

Cost Efficiency

These platforms help cut down the costs associated with software development. By lowering the barrier to entry for creating applications, companies can save on hiring specialized software developers and reduce the overhead costs of extensive development projects. Moreover, the ease of maintenance and updates further drives down long-term expenses.

Democratization of Development

Perhaps one of the most transformative aspects of low-code and no-code platforms is their ability to make software development accessible to a broader range of people within an organization. These platforms enable “citizen developers” — non-technical users who can build applications that automate tasks and solve business problems. This democratization not only fosters innovation across all levels of the company but also alleviates the pressure on IT departments to meet all the software needs of the business​.

For example, when faced with content management system (CMS) choices like Drupal vs WordPress, citizen developers can rapidly prototype and test custom solutions to determine which platform better suits their specific needs or even bypass these traditional CMS options altogether by creating completely custom solutions.

Challenges of Low-Code/No-Code Development

With all the pros come some cons, too. Understanding these challenges is essential for successfully implementing and maintaining low-code/no-code solutions in business environments.

Here are some notable drawbacks of this tech:

Limited Customization

One of the main limitations of low-code and no-code platforms is the degree of customization they offer. These platforms often rely on pre-configured templates and drag-and-drop components that can restrict developers from making specific, detailed customizations that are possible with traditional coding.

Vendor Lock-in

Using low-code/no-code platforms can sometimes result in vendor lock-in, where a company becomes dependent on a specific platform’s tools and services. This dependency can limit flexibility and control over the development process and make it difficult to migrate to other solutions without considerable effort and cost.

Security and Privacy Concerns

Security is a concern with low-code and no-code platforms, especially as they enable non-technical users to build applications. These platforms must ensure that they provide robust security features to protect sensitive data and comply with regulations like GDPR.

Performance and Scalability Challenges

While low-code and no-code platforms are designed for speed and simplicity, they may not always handle high-performance demands or scale effectively as business needs grow. Performance bottlenecks and scalability issues can arise, particularly with complex applications that serve a large number of users or require significant data processing.

Could Low-Code/No-Code Platforms Be a Convincing Software Crisis Solution?

The role of software is changing. It is no longer about magic things from hobbyists and techies. Instead, commercially driven software projects are becoming more business-focused, and the emphasis has shifted from technical to business-added value. Software must be delivered rapidly, and development shall be driven by business value rather than technical needs. Business people need models to describe the business processes to be automated independently from the software that will be used. Furthermore, businesses are becoming more and more automated, and subsequently, the automation software should no longer be closed, encrypted, and hand-coded.

To survive and thrive, businesses must constantly find ways to innovate and differentiate themselves; to do things better, faster, and cheaper; and to engage customers in new ways. They need a faster way to deliver applications—and low-code development platforms offer some much-needed light at the end of the tunnel.

Low-code development is not the next programming generation or a new programming language. It’s rather the second phase of the normal evolution of technology as we have seen so many times before. Car technology offers a great example of how technology advances from the entry level, where a skilled driver is needed due to technology complexity and instability, to a mature level, where there is no need for an external or highly qualified driver. The system automatically does all the work.

Related Technologies: aPaaS and RAD

Currently, 2 other modern programming technologies and trends are related to low-code and share features and characteristics similar to low-code, the aPaaS, and the RAD

  • aPaaS (Application Platform as a Service) is a term popularized by Gartner. The analyst firm defines it as a “Model-driven graphical development environment, typically producing metadata that is interpreted at runtime”.
  • RAD (Rapid Application Development) is generally defined as a programming model that allows products to be developed faster and of higher quality through the use of visual programming environments, prototyping, and early, reiterative user testing of designs; the re-use of software components and more

The Inherent Value of Low-Code Platforms

So, does it mean that the conventional programming languages are coming to an end? No more magic in Java?  Not. Low-code development is based on platforms developed on conventional programming languages like Java and therefore Java, C++, and other rich programming languages shall survive for a long. Simply future business applications are to be developed not by brilliant developers with poor knowledge of business anymore, but by knowledgeable business experts with adequate knowledge of technical programming. To achieve that goal a Low-code platform should have at least, visual development tools, model-driven architecture, application repository, ready-to-use connectors, built-in business methods, metadata to object translation capabilities and need to be a cloud platform and mobile-ready.

The inherent value of a low-code development platform is that it brings IT and operations together, moving the focus to the business needs and goals, enabling more rapid, iterative, and collaborative development, offering business agility, productivity, effortless integration, faster deployments, business orientation, effective lifecycle management and finally better ROI.

Is it enough to transform software into a more business-friendly form? It’s more than likely to happen and in any case, it’s more than enough, to intrigue any business to consider low-code as the next IT platform for its operations.

How Major Organizations Have Broken Through the Software Crisis with Low-Code Software Crisis Solutions

To illustrate the practical benefits and implementation strategies of low-code and no-code platforms, let’s explore a couple of case studies from companies that have successfully leveraged these technologies.

First up is Gen Re, a global life and health reinsurer, that utilized a low-code platform to modernize its IT infrastructure efficiently. Within the first nine months, they developed 30 applications, replacing outdated systems like Lotus Notes. This transformation not only enhanced their operational efficiency but also allowed them to scale more effectively, showcasing the rapid deployment capabilities of low-code platforms.

Then there’s Toyota, which embraced a low-code approach to streamline its software development processes. Starting with smaller projects, they achieved a 30% reduction in work hours, which led to the expansion of this initiative across 23 companies within the Toyota Group. This example highlights how low-code platforms can significantly improve development productivity and facilitate the modernization of legacy systems.

How Comidor Addresses the Software Crisis

Comidor, a leading low-code platform, is helping organizations navigate the complexities of the software crisis by offering rapid application development and streamlining business processes. By leveraging low-code technology, Comidor allows businesses to quickly build, deploy, and scale applications, reducing the traditionally high costs and long timelines associated with software development. Let’s explore how Comidor has addressed the software crisis through its innovative platform, backed by real-world case studies.

Case Study 1: Legacy Systems Modernization

A significant challenge for many organizations is the burden of legacy systems that are costly to maintain, hard to integrate with new technologies, and unable to meet evolving business needs. A global enterprise recognized this issue and sought a solution to modernize its outdated IT infrastructure.

By adopting Comidor’s low-code platform, the company was able to streamline the modernization of its legacy systems. Comidor allowed them to quickly integrate their old systems with new applications, eliminating the need for expensive, time-consuming rewrites. Through a combination of business process automation (BPA) and custom workflows, the company could modernize key processes, enabling smoother operations and better customer experiences.

This transformation not only reduced operational costs by approximately 30% but also gave the business the flexibility to innovate faster, reducing dependency on complex and outdated software. With Comidor, the company was able to deliver modern, scalable solutions without the risk and burden typically associated with legacy system overhauls. By accelerating development timelines, they quickly adapted to changing market demands, proving that low-code can be a highly effective software crisis solution in the face of legacy challenges.

→Read the Legacy Systems Modernization case study

Case Study 2: Order Management System Transformation

An international retailer with a large and complex order management system (OMS) faced increasing pressure to improve customer experience, streamline processes, and ensure real-time visibility across multiple channels. Their existing OMS was outdated, unable to integrate with modern systems, and was slow to adapt to new customer demands.

To address this challenge, the retailer turned to Comidor’s low-code platform for a solution. The platform enabled them to build a custom order management system that seamlessly integrated with existing systems while providing real-time updates on inventory, customer orders, and shipment tracking. With Comidor’s easy-to-use interface, the retailer was able to quickly develop and deploy an enhanced OMS, dramatically improving operational efficiency.

The new system reduced order processing times by 40% and improved customer satisfaction by providing quicker and more accurate order information. Additionally, the retailer saw a reduction in IT dependency, as the low-code platform allowed non-technical users to manage and customize the system, reducing the bottleneck of relying solely on IT teams for every change.

This successful transformation demonstrates how Comidor’s low-code solutions can significantly improve operational efficiency and customer-facing applications while solving critical software challenges. The ability to modernize legacy systems and rapidly deploy custom solutions helped the retailer stay competitive and meet the needs of an increasingly demanding marketplace.

→Read the Order Management case study

Choosing the Right Platform as a Software Crisis Solution

Selecting the appropriate low-code or no-code platform to solve software crisis is crucial for organizations. Here is a rundown of the key factors to consider when choosing a platform that best fits your organization’s needs:

1. Business Requirements

Start by clearly defining the specific needs and goals of your business. Consider:

  • the problems you aim to solve with the platform
  • the types of applications you plan to develop
  • and who will develop them

2. Platform Capabilities

Next, evaluate different platforms based on their strengths and capabilities. Look for features such as:

    1. Ease of use: Ensure the platform has an intuitive interface that suits both developers and non-technical users.
    2. Customization: While low-code and no-code platforms offer pre-built templates, some level of customization is often necessary. Check how much flexibility the platform offers to meet your specific needs.
    3. Integrations: Consider how well the platform can integrate with your existing IT infrastructure and other business systems. Seamless integration is essential for maintaining smooth operations and data consistency across applications.
    4. Scalability: The platform should be able to scale as your business grows and as application usage increases. Ensure it can handle larger user bases and more complex applications over time.
    5. Security: Given the potential security risks, choose a platform that offers robust security features and compliance with relevant regulations.
    6. Reviews and Case Studies: Look at reviews and case studies to see how other companies have implemented and benefited from their chosen platforms. Pay attention to any challenges they faced and how they were overcome.

Finally, sign up for a platform trial before fully committing to a platform. This allows you to test the platform with a small, manageable project to see how well it meets your needs in a real-world scenario. Evaluate the platform’s performance, user satisfaction, and the quality of the end product.

Wrapping Up

Low-code and no-code platforms have emerged as vital tools in addressing the software development crisis, enabling businesses to navigate through the challenges of traditional software creation. These technologies have democratized software development, making it accessible to a broader range of individuals within organizations. Business analysts and project managers can now engage directly in building solutions without deep programming knowledge.

By leveraging low-code and no-code platforms, businesses can not only solve today’s software crisis but also set the stage for the future. A future where technology creation is more aligned with business strategy, more responsive to changes, and more inclusive of diverse perspectives within the organization.

Ready to Transform Your Business with Low-Code Solutions?

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What Are Operational Business Processes? https://www.comidor.com/knowledge-base/business-process-management-kb/core-business-processes/ Mon, 17 Feb 2025 05:01:55 +0000 http://192.168.1.9:8888/?p=413 The post What Are Operational Business Processes? appeared first on Comidor Low-code Automation Platform.

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What are Operational Business Processes (Core Business Processes)?

Depending on the organization’s activity business processes are often broken up into different categories (for more information read the relative article about the types of business processes). One of these categories is the “operational business processes”.

During your search regarding the operational process meaning, you will realize that there are several different terms for operational processes. You can find them as primary processes, essential processes, and core processes. However, all of them are supposed to refer to the essential business activities/tasks that deliver value to the customer by contributing to the process of producing a product or a service.

Operational processes or core business processes are the “key activities or cluster of activities which must be performed in an exemplary manner to ensure a firm’s continued competitiveness because it adds primary value to an output.”

Dealing with these processes is very crucial as these are the fundamental processes that affect directly the deliverables to the clients. Well-defined operational processes help organizations to adapt to any market change smoothly, providing at the same time boundless valuable information. After creating operational business processes, extra elements can be added to improve outputs, optimize and improve processes,  and finally achieve operational and process excellence.

The Difference Between Operational Processes, Business Processes, and Business Process Operations

Operational Business Processes, Business Processes, and Business Process Operations are not the same, although they are closely related. In short, operational business processes are specific activities that are performed regularly by an organization to add value to the end-user, business processes are the broader workflows designed to meet strategic objectives, while business process operations refer to the management and optimization efforts that ensure these processes run smoothly and efficiently.

Understanding Operational Business Processes

This refers to the core activities or tasks that an organization performs regularly to deliver its products or services. These processes are essential to the day-to-day functioning of the business.
Example: Order fulfillment, customer support, inventory management, and product development are all operational business processes.

Understanding Business Processes

Business processes refer to a broader range of activities or workflows that an organization follows to achieve its strategic goals and objectives. These processes are more comprehensive and may span multiple departments or teams. They define the sequence of tasks that guide the business toward achieving its vision, from the strategic planning stage to the final delivery of products or services.
Example: The product development process, which includes research, design, manufacturing, and marketing, is a business process.

Understanding Business Process Operations

This term typically refers to the management and optimization of those operational business processes. It focuses on overseeing how these processes are performed, ensuring they are efficient, effective, and aligned with business goals. It can also involve monitoring, controlling, and improving operational processes to achieve better business performance.

Operational Business Processes Within a Company

Types of Core Business Processes of a Company | Knowledge base | Comidor BPM

As mentioned before, those processes are customer-oriented because their main feature is to directly add value to the customer. It is up to each business to define what it considers an operational process.

Some of the operational business processes of a company can be found in the following business areas:

  • Marketing
  • Sales
  • Logistics – Product Delivery
  • Operations
  • Customer Support

Identifying Operational Business Processes

Identifying operational processes is a tricky procedure since giving attention and focusing on details is demanding. You can define these processes by combining the inputs, outputs, sequential activity, and an objective to manage and improve business processes.

1. Evaluate inputs and outputs

The first step should be the evaluation of inputs and outputs. Your inputs are all the resources for your company such as materials, knowledge, and human resources, whereas outputs are deployed to cut down on the extended use of your potential resources. The difference between inputs and outputs lies in the cost. The more you use the inputs the higher the cost will be. On the other hand, the cost of the outputs declines when their use increases.

2. Asking for feedback

Secondly, find the best practice between hundreds by asking for feedback. Poll your employees to identify needs or procedures’ descriptions or ask your customers for their opinions. Are they satisfied with your services? Do they feel that something is missing from your operational processes?

3. Make your Process Analysis

Continue with analyzing your processes. Check the potential risks, such as extra taxes or capital costs. Moreover, think if you are producing your product/ service with the minimum cost in the minimum time. Have you managed error rates and ROI?

4. Analyze your results

Finally, measure data before starting the operational process implementation and then analyze the results. Are you satisfied enough with the results? If the answer is “Yes”, then start applying your processes and set it as a manual one.

Comidor offers business process automation and management capabilities, that can help you throughout the entire process.  It helps you in orchestrating,  developing, analyzing, and monitoring the processes at each task level, as well as evaluating the overall business performance.

The main key is to optimize these operational processes, and the aim of it is to add value at every step, to give additional value to the product/ service that gets delivered to the client. Improving these processes has a direct effect on the output of the business.

As it is referred by TechRepublic, it is also important to educate participants on operational processes and inform them about positive results and implementation.

It is worth mentioning that you should remeasure your operational business processes’ results because technology, methods, and behavior are changing constantly.

Why is Identifying and Automating Operational Processes Important?

1. Increases Efficiency

Identifying and automating operational processes streamlines tasks, reduces manual effort, and eliminates redundancies. Automation allows teams to focus on higher-value activities, improving overall productivity and workflow efficiency.

2. Reduces Human Error

Manual processes are prone to mistakes, which can lead to costly errors. By automating repetitive tasks, the risk of human error is significantly minimized, ensuring consistent and accurate results.

3. Saves Time and Costs

Automating operational processes leads to faster completion of tasks, ultimately saving time. This efficiency translates into cost savings, as fewer resources are needed to complete the same work.

4. Enhances Scalability

As a business grows, scaling operations becomes challenging. Automation enables processes to handle larger volumes of work without additional manual labor, making it easier to scale up without a proportional increase in overhead.

5. Improves Decision-Making

Business Process Automation tools can provide real-time data and insights, giving businesses a clearer view of performance. With this information, decision-makers can make informed choices based on up-to-date data, leading to better strategic planning.

6. Boosts Employee Satisfaction

When employees are freed from repetitive and mundane tasks through automation, they can focus on more engaging and creative aspects of their work. This leads to higher job satisfaction and a more motivated and empowered workforce.

Streamlining Operational Processes with Comidor

Business Process Management platforms, like the Comidor platform which combines BPM, Low-Code, and cognitive automation features, help businesses to reach a successful implementation of consistent processes and accomplish their continuous optimization.

The post was originally published on October 18, 2017.

Streamline and optimize your business processes, and automate end-to-end workflows

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What is Process Excellence? | Definition, Benefits and Tips https://www.comidor.com/knowledge-base/business-process-management-kb/process-excellence/ Mon, 17 Feb 2025 10:54:06 +0000 https://www.comidor.com/?p=35824 Businesses measure success by measuring their key metrics – growth, productivity, longevity, and profitability. Leaders know they must deliver consistent, quality output if their companies want to crush their goals with these metrics. Both product and service-based enterprises need to tailor their approach to provide value. The best way to get an excellent product is to […]

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Businesses measure success by measuring their key metrics – growth, productivity, longevity, and profitabilityLeaders know they must deliver consistent, quality output if their companies want to crush their goals with these metrics. Both product and service-based enterprises need to tailor their approach to provide value. The best way to get an excellent product is to set up excellent, efficient, and effective operational processes. At the end of the day, business process excellence is a win-win for all concerned. Owners, leaders, and employees enjoy results, while customers benefit from the value of the end product or customer service. When we see the power of robust business process management, it’s no wonder that process excellence is a goal that many successful businesses aspire to achieve. This article will analyze the process excellence meaning, dive deeper into the process excellence obstacles businesses face, and share tips to achieve process excellence.

What Is Process Excellence?

Process excellence, also called business process excellence, is a method for improving business processes to enhance efficiency, effectiveness, and productivity. To achieve process excellence, a process is examined, changed, and tested until it fulfills the objective. Additionally, it sets a benchmark for quality against which processes are evaluated. The process excellence goal is to optimize the process while considering all variables in order to achieve continuous process improvement.

Process excellence emphasizes that there is never a final level to reach and that continuous monitoring is crucial. As long as a procedure is in place, there will always be opportunities to streamline it, make it more efficient, and produce better results. Businesses identify and address bottlenecks, fix issues that may arise in a process, and monitor its progress.

Process Excellence Definition | ComidorBusinesses aim for process excellence because it helps them improve how they create and deliver value to their customers and stakeholders.  Excellent processes lead to consistent outputs with little room for variation or waste. The operational benefits of process excellence have been proven through research. Creating, following, and adjusting processes for efficiency leads to tangible and sustainable business success.  

What Are the Obstacles to Process Excellence?

As with many things in life, goals are rarely achieved without the right drive. Once leaders and employees get the motivation to improve, that’s when sustained growth can occur. However, even with the best intentions, achieving process excellence is much easier said than done.  

Process Excellence Obstacles | ComidorSome companies are overly optimistic about their existing processes. Unfortunately, looking at things through rose-colored lenses doesn’t allow leaders to recognize and acknowledge potential gaps that could be improved.  

On the flip side, some management leaders are overly pessimistic about the investment they would need to improve their processes and are unsure about the ROI. If they believe that the ends may not justify the means, they are less likely to make any changes to their current processes. Unfortunately, sooner or later, the gaps in processes usually widen if they aren’t resolved or improved, leaving these companies lagging behind competitors who focus on business process excellence.  

What Are the Benefits of Process Excellence?  

When measuring sustainable business success, it’s important to look beyond profitability. The main benefits of process excellence include:  

  • Satisfied, loyal employees  
  • An agile workforce  
  • Effective teamwork  
  • Smooth integration of technology 
  • Reduced risk of human error 
  • High quality standards 
  • Improved productivity  
  • Value-based products and services  
  • Happy customers  
  • Sound market reputation and solid brand identity 

Now that we have understood the benefits, how can businesses work toward process excellence?  

5 Essential Tips to Achieve Process Excellence 

1. Keep an Eye on Processes!

Peter Drucker famously said, “If you can’t measure it, you can’t manage it.” If you don’t measure, then how do you know how you are doing? 

The best way for companies to monitor their processes is to visualize and track their progress. Looking at the big picture, efficient management methodologies and tools like the Six Sigma principles can help achieve the required results by delivering consistent, positive outcomes with minimum variation.  

As a business manager, by breaking down each business process and analyzing each step, you can clearly understand potential loopholes. Reviewing your processes regularly will help identify and eliminate risks on time. Business Process Management platforms align the delivery of business goals through the organization, management, improvement, and automation of simple or complex processes.

From time-tracking software to programs that monitor your budget and resources, the right technology can help you keep an eye on each step of your business process.  Even the most successful businesses may find it challenging to keep up with daily operational costs while working toward sustainability and growth. You need working capital to:  

  • Successfully maintain your processes 
  • Account for emergencies  
  • Tide through cash outflows  
  • Fund new opportunities when they arise 
  • Expand your services or product line(s)  
  • Keep up with seasonal demands  
  • Invest in new technology  
  • Onboard skilled manpower

When you constantly evaluate and measure your requirements, you will know how much working capital you need at any time.  

2.  Keep Processes Lean

Shigeo Shingo, an expert on manufacturing practices and the Toyota Production System, said, “The most dangerous kind of waste is the waste we don’t recognize. 

Process excellence involves improving existing steps and tasks by planning, organizing, and preparing for long-term growth. When you know your business goals, you can then map out the best and easiest way to get there. However, it is equally important to recognize what to avoid.  

When you identify ways to save money, resources, and time without compromising on the quality of your output, you eliminate waste and keep your processes lean 

3. Keep Processes Agile  

 Excellent firms don’t believe in excellence — only in constant improvement and constant change.” Tom Peters said. 

Businesses need to be more productive and innovative if they want to beat the competition and scale up. However, the last few years have taught us that we also need to expect the unexpected. So, staying on our toes and remaining agile is the key to survival and long-term growth.  

Keep up with the latest trends in your industry to identify which processes you can change or upgrade to build a business model that truly evolves with the times!

4. Keep Processes Customer-centric  

Customers keep businesses in business! So, it’s easy to understand why customers are the key ingredient to consistent growth.  

This is also why you must consider your customer’s experience when planning your processes. Invest in the time and resources required to understand your target audience and their pain points, and evaluate their touch points with your business. Then, you can identify ways to optimize your processes to satisfy them with personalized experiences and exceptional targeted services. This is process excellence at its best!  

5. Keep the Culture Alive  

Coming together is a beginning. Keeping together is progress. Working together is Success.” Henry Ford, Founder of the Ford Motor Company and sponsor of the Assembly Line said. 

Creating a culture of process excellence starts at the top and seamlessly flows down to every employee, driving efficiency, innovation, and long-term business success. When the C-suite emphasizes the importance of continuously working on its processes, they lead by example.  

Develop an “all hands on deck” approach to business process excellence. Involve and empower your employees and team members while making changes so that they are equally invested in the outcomes.  

Another part of a productive culture is fixing problems in the workflow. People can’t work efficiently if their processes hinder instead of accelerating their progress. According to industry research, 36% of employees said visualizing their organizational goals more effectively would amplify their satisfaction and job performance. When creating your processes, walk in your employees’ shoes to understand their obstacles and find practical solutions. Satisfied employees are more motivated and willing to achieve more, which in turn drives home the need for continuous process excellence 

Process Excellence tips | Comidor

Key Methods for Achieving Process Excellence

By applying the following process excellence methods, organizations can streamline their processes, improve quality, and enhance overall performance.

1. Continuous Improvement (Kaizen)

Focus on making small, ongoing process improvements over time rather than large, sudden changes. This approach fosters a culture of constant growth

2. Lean Management

Eliminate waste and inefficiencies in processes, ensuring that resources are used in the most productive way possible. The goal is to create more value with fewer resources.

3. Process Mapping

Visually represent processes to understand current workflows, identify inefficiencies, and design improvements for better performance.

4. Benchmarking

Compare processes with industry standards or best practices to understand where improvements can be made and set performance goals.

5. Agile Methodology

Use flexible and iterative approaches to process improvement, allowing for quick adjustments and adaptations to changes.

6. Total Quality Management (TQM)

Involve everyone in the organization in improving processes for organizational development, focusing on quality at every stage of production or service delivery.

Conclusion  

Process excellence is a time-perfect endeavor that corporations need to improve upon existing workflows and introduce new methodologies to ensure not only organizational success but also long-term benefits to employees and executives alike. The shapes and forms it takes depend on the industry, timeline, and objectives of your corporation. Whether you are setting up a new venture or optimizing your existing operations, working towards process excellence provides you with an evolving, flexible, and outcome-based business model that can survive and thrive! Make sure to keep our 5 handy tips in mind when mapping out your process excellence goals!

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Task-Oriented vs. Process-Oriented Management: Which Approach Should You Choose? https://www.comidor.com/knowledge-base/business-process-management-kb/task-process-management/ Tue, 11 Feb 2025 09:59:21 +0000 https://www.comidor.com/?p=32831 The post Task-Oriented vs. Process-Oriented Management: Which Approach Should You Choose? appeared first on Comidor Low-code Automation Platform.

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Task-oriented approach vs process-oriented approach: Which management approach should you choose as a leader? As a leader, your management style plays a crucial role in team success. But should you prioritize completing tasks or optimizing processes? Here’s the truth: focusing solely on either one won’t get the job done. The most effective leaders balance both.

As a rule, a management style is considered to be effective when a team timely achieves all of its set goals. However, focusing only on the tasks at hand is hardly ever effective in practice. If we put management style aside, it becomes clear that neither task-oriented nor process-oriented management techniques would be 100% effective if taken separately.

Today, most businesses rely on teamwork and collaboration. Teams, in turn, are only effective when both tasks and processes are properly outlined. Without this combination, we would never see moon expeditions, firefly launches, or successful digital projects. So, let’s take a better look at the task-oriented approach and process-oriented approach to understand better their main advantages and avoid common pitfalls.

Task-Oriented vs. Process-Oriented Approach in Management 1 | Comidor

Task-Oriented Approach Pros & Cons

Task-oriented management style is exactly what it implies — a strong focus on the results with lesser emphasis on how to achieve those. This process can be based on great management tactics with proper management — meaning, the management must have a clear strategy because, for the employees, task orientation often translates into doing without thinking. It does, however, have certain advantages, such as:

Pros

  • Quick decision-making
  • Faster project turnaround times
  • Potential for rapid company growth
  • Clear, future-focused goals

Cons

  • Risk of employee burnout due to high-pressure, fast-paced work
  • Decreased motivation when long-term goals are not prioritized
  • Limited creativity as the focus is solely on completing tasks
  • Compromised product quality due to rushed processes
  • Little personal involvement in the project
  • No vision of a larger picture

In a task-driven environment, employees may rush to tick boxes rather than dive deeper into the work, which can lead to poor long-term outcomes.

Process-Oriented Approach Pros & Cons

On the flip side, the process-oriented management style emphasizes long-term planning and process optimization. While this method ensures better results in the future, it can introduce delays and inefficiencies in the short term. Here’s the breakdown:

Pros

  • Agile processes improve overall business performance
  • Clear long-term goals align team efforts
  • Process optimization leads to reduced costs and better resource utilization
  • Higher product and service quality due to thorough consideration
  • Increased customer satisfaction in service industries

Obviously, there are two sides to any coin, and most of these benefits can turn into pitfalls, such as:

Cons:

  • Potential delays or missed deadlines
  • Risk of diminished individual accountability
  • Perfectionism that hinders timely project completion
  • Lack of clear direction and leadership

With this in mind, it becomes evident that most teams and businesses would benefit from a mixed management style planning that combines the top benefits of both approaches.

Task-Oriented vs. Process-Oriented Approach in Management 2 | Comidor

Real-World Examples of Task-Oriented vs Process-Oriented Approaches

Understanding how the task-oriented approach and process-oriented approach play out in real-world scenarios can give valuable insights into their practical applications. Both approaches have their place across different industries, and real-world examples help highlight how businesses leverage these styles to achieve their goals.

Example 1: A Tech Startup with a Task-oriented Approach Aiming at Rapid Product Development

When we are referring to the world of startups, the task-oriented approach can be incredibly effective and leads to be the best solution. This is mainly because time is of the essence. Let’s take, for instance, a tech startup aiming to develop and launch a new app. With limited resources and a highly competitive market, the company needs to deliver a fully functioning product within a tight timeline. Here, a task-oriented approach helps by focusing on achieving specific, time-sensitive goals quickly.

Approach: The startup leadership set clear, defined tasks for the development team, assigning specific features of the app to be completed within short timeframes (e.g., a week for a particular function or two days for testing). They prioritized hitting deadlines over optimizing processes, with team members working relentlessly toward completing their individual tasks.

Result: By focusing on rapid results, the company was able to launch the app within a few months—much faster than if they had spent additional time perfecting processes. The team didn’t worry much about process inefficiencies, instead pushing forward with a “do it now, refine later” mentality.

Advantages: The task-oriented approach here enabled the startup to quickly respond to market demand and secure early user feedback. This speed-to-market allowed them to refine the product based on real-world data rather than theoretical optimizations.

Challenges: However, the fast pace did come at a cost. Due to the lack of process optimization, quality suffered in the initial release, and the team experienced high burnout as deadlines loomed constantly. They quickly realized that to sustain growth, they would need to incorporate process-oriented strategies.

technology-in-workplace-skills

Example 2: A Healthcare Company Using a Process-Oriented Approach to Improve Patient Care

On the other hand, in industries like healthcare, where outcomes are not just time-sensitive but life-critical, a process-oriented approach is often the key to ensuring consistent, high-quality service. Consider a healthcare provider looking to optimize patient care while managing hospital operations efficiently.

Approach: The leadership in this healthcare company implemented detailed workflows for every department, from patient intake to discharge. They invested in creating streamlined processes for patient diagnosis, treatment plans, and follow-up care. They used lean management techniques to eliminate waste and focused on continuously improving workflow efficiency without sacrificing the quality of care.

Result: By focusing on processes, the company achieved smoother operations, better resource allocation, and ultimately improved patient outcomes. Staff members were trained to follow proven procedures, ensuring that no important steps were missed, and patients consistently received the best care possible.

Advantages: This approach not only improved patient satisfaction but also enhanced operational efficiency, reducing unnecessary costs. The focus on process optimization allowed the company to address problems before they occurred, and decision-making was more measured and thoughtful, which is crucial in healthcare settings.

Challenges: The major downside of this approach was that it introduced slower decision-making. While thorough planning and process refinement are vital in healthcare, there were times when the focus on optimizing procedures delayed actions that could have been taken sooner. In emergencies, a task-oriented approach would have been more effective in driving immediate results.

Healthcare Availability - AI in medicine

How Do You Balance Task-oriented Approach & Process-oriented Management?

Of course, before planning any actual management approach, it is important to consider your industry specifics. Some industries logically require tipping the scales to a result-focused orientation, while others call for a more process-focused approach. Here’s where each approach works best:

Task-oriented management is ideal for industries that prioritize quick results and efficiency:

  • Finance and Investment
  • High-level executive positions
  • Businesses with repetitive, task-focused projects

Process-oriented management shines in industries where quality, customer satisfaction, and long-term strategy matter:

  • Service industries (e.g., retail, tourism)
  • Healthcare and Medicine
  • Education

But most industries thrive with a hybrid approach. Explore below the tips for combining both approaches.

Tips for Combining Both Approaches

As said before, many industries rely on a combination of these two management styles. The easiest way to ensure this mixed management style is planned efficiently is to:

  • Set Intermediate Milestones: Break large goals into manageable chunks to keep the team on track while ensuring progress toward long-term objectives.
  • Provide Clear Guidance: Help employees understand how their tasks fit into the larger picture.
  • Encourage Growth: Motivate your team with professional development, upskilling, and opportunities to refine skills.
  • Foster Collaboration: Make sure every team member knows how their work contributes to the end result.
  • Set Realistic Goals: Ensure tasks are achievable while maintaining focus on strategic objectives.

Hopefully, these tips will help you fine-tune your management style, aligning it both with your strategy and daily processes inside the organization. By blending the task-oriented and process-oriented approaches, you can build a high-performing team that delivers results without sacrificing quality or employee well-being.

 

Task-Oriented vs. Process-Oriented Approach in Management 3 | Comidor

Final Thoughts

As a leader, take the time to assess your industry, team dynamics, and long-term objectives to tailor your management style. Whether you lean toward a task-oriented approach vs process-oriented approach, understanding the unique challenges and opportunities in your environment will help you adapt effectively. Strive for a balanced approach that aligns both short-term tasks and long-term goals. When you achieve this harmony, your team won’t just meet expectations—they’ll flourish, innovate, and grow stronger with each milestone. A well-rounded leadership style fosters an atmosphere of trust, motivation, and resilience, empowering your team to reach their fullest potential.

Key Takeaways

  1. Both task-oriented and process-oriented approaches have unique strengths and weaknesses.
  2. A balanced management style, tailored to your industry and goals, can yield optimal results.
  3. Understanding when to apply each approach—or blend them—can significantly improve team performance and help you achieve both short-term goals and long-term success.
  4. Strive to combine both approaches to foster a productive, creative, and sustainable team environment.

Author’s Bio:
Emily Moore is an English & programming teacher with a passion for space and blogging. She believes that current exploration should be focused on preserving our planet’s resources. With satellites circling the orbit, it is easier to get relevant data on any environmental changes. This, in turn, should help people quickly address any challenges.

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The Power of Process Mining Tools: Unlock Efficiency and Drive Innovation in Business Operations https://www.comidor.com/knowledge-base/business-process-management-kb/process-mining/ Mon, 30 Dec 2024 14:34:02 +0000 https://www.comidor.com/?p=38232 In today’s fast-paced world, organizations are constantly looking for ways to streamline operations and boost efficiency. One powerful tool in that direction that’s gaining attention is process mining. Process mining tools use data from business processes to uncover valuable insights that can transform how organizations work. Gartner projects that the process mining market will grow […]

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In today’s fast-paced world, organizations are constantly looking for ways to streamline operations and boost efficiency. One powerful tool in that direction that’s gaining attention is process mining. Process mining tools use data from business processes to uncover valuable insights that can transform how organizations work. Gartner projects that the process mining market will grow to $2.3 billion by 2025, driven by a compound annual growth rate (CAGR) of 33%. This significant expansion reflects the increasing adoption of process mining tools among large enterprises. For example, a hospital used process mining to analyze patient flow in its emergency department. This helped identify bottlenecks, reduce wait times, and improve patient satisfaction and efficiency.

Process mining combines data mining and process management, using event logs from IT systems to analyze and improve real-world processes. This blend of data science and process management enables organizations to become more agile and efficient.

Join us to explore process mining—what it is, how it differs from process discovery, how it works, and the techniques and stages involved. Discover the transformative potential of this game-changing technology.

What is Process Mining

As mentioned in the introduction, process mining is a transformative technique used to analyze business processes by extracting insights from event logs stored in information systems. Unlike traditional process modeling methods, which rely on subjective input, process mining tools utilize real data to provide an objective view of how processes are executed within an organization.

By examining event logs, process mining uncovers hidden patterns, bottlenecks, and variations, offering organizations a clear understanding of their workflows, deviations, and inefficiencies. This data-driven approach enables stakeholders to identify areas for improvement and optimization, ultimately enhancing operational efficiency and driving organizational success.

process mining explanationProcess Mining vs. Process Discovery

While both process mining and process discovery focus on understanding and improving business processes, they are distinct in their approaches, methodologies, and outcomes. In comparison to process mining which is a data-driven approach that uses event logs from IT systems like ERP, CRM, and workflow automation software to analyze and improve actual business processes, process discovery is a technique to uncover and define business processes from scratch, often using interviews, workshops, and observations.

Purpose: Process mining focuses on analyzing existing event logs to improve process efficiency and compliance, while process discovery is the initial step in process mining, aiming to construct process models from observed events.

Analysis vs. Construction: Process mining analyzes historical data to understand how processes are executed, while process discovery constructs process models based on observed events, providing a foundation for further analysis.

Insight Generation: Process mining generates insights from existing data, uncovering actual process flows and deviations. In contrast, process discovery focuses on constructing an initial process model to understand process structure and behavior.

Iterative Process: Process mining is often an iterative process, where insights from initial analysis inform further data collection and refinement. Process discovery serves as a starting point for this iterative cycle, providing a baseline model for subsequent optimization efforts.

Feature Process Mining Process Discovery
Data Source Event logs and system data Interviews, workshops, observations
Focus Data-driven analysis Human-driven process understanding
When to Use When event logs are available When processes are undocumented
Outcome Visualizations of actual processes Descriptions or diagrams of processes
Precision High accuracy based on real-time data May vary based on stakeholder input

Phases in the Data/Process Mining Process

  1. Discovery: This initial phase involves not only identifying data sources but also understanding the context and objectives of process mining within the organization. Stakeholders define the scope of the analysis, identifying key processes and desired outcomes.
  2. Data Preparation: Once data sources are identified, the next step is to prepare the data for analysis. This involves data cleaning, transformation, and integration from various sources to create a unified dataset suitable for process mining.
  3. Process Modeling: In this phase, process mining algorithms are applied to the prepared dataset to construct process models. These models represent the sequence of activities, dependencies, and decision points within the process, providing a visual representation of how the process flows.
  4. Analysis and Interpretation: Once process models are constructed, they are analyzed to uncover insights and patterns. Stakeholders interpret the results to identify bottlenecks, inefficiencies, and opportunities for improvement. This phase may involve statistical analysis, visualization, and collaboration among different stakeholders.
  5. Validation and Verification: Before implementing any changes based on process mining insights, it’s crucial to validate the findings and verify their accuracy. This may involve comparing the constructed process models with domain knowledge or historical records to ensure they accurately reflect the reality of the process.
  6. Implementation and Monitoring: Finally, the insights gained from process mining are implemented in the organization’s processes. This may involve redesigning workflows, reallocating resources, or introducing new technologies. Continuous monitoring is essential to track the impact of these changes and make further adjustments as needed.
  7. Continuous Improvement: Process mining is not a one-time activity but rather a continuous journey of improvement. Organizations should regularly revisit their process models, collect new data, and refine their analysis to adapt to changing business needs and drive ongoing optimization.

Process Mining Phases | ComidorProcess Mining Techniques

  • Process Discovery: This technique involves extracting process models from event logs to visualize how processes are executed. Various algorithms such as alpha, heuristic, and genetic algorithms are employed to construct these models, offering insights into process flow and behavior.
  • Conformance Checking: Conformance-checking techniques compare observed behavior with predefined process models to identify discrepancies and deviations. By assessing the alignment between actual executions and expected behavior, organizations can pinpoint areas of non-compliance or inefficiency.
  • Enhancement Mining: Enhancement mining focuses on optimizing existing process models to improve efficiency and performance. This technique involves analyzing process models to identify bottlenecks, redundancies, and opportunities for streamlining. By implementing changes based on these insights, organizations can enhance process efficiency and achieve better outcomes.
  • Predictive Process Analytics: Predictive process analytics utilizes historical event data to forecast future process behavior. By analyzing past patterns and trends, organizations can predict potential issues, anticipate future resource needs, and make proactive decisions to optimize processes and enhance performance.
  • Social Network Analysis: Social network analysis examines the relationships and interactions between individuals or entities involved in a process. By visualizing communication patterns and collaboration networks, organizations can identify key influencers, communication bottlenecks, and opportunities for improving collaboration and knowledge sharing.
  • Performance Mining: Performance mining techniques focus on analyzing process performance metrics to identify areas for improvement. By monitoring key performance indicators (KPIs) such as cycle time, throughput, and resource utilization, organizations can pinpoint inefficiencies and optimize processes to achieve better performance outcomes.
  • Text Mining: Text mining techniques analyze unstructured textual data within event logs to extract valuable insights. By mining text data from sources such as emails, chat logs, or support tickets, organizations can uncover hidden patterns, sentiment analysis, and emerging issues that impact process performance.

Conclusion

Process mining tools help businesses improve by analyzing event logs to uncover how processes truly work. It reveals patterns, identifies bottlenecks, and highlights areas for improvement. As we conclude, think of process mining not just as a tool but as a guide, leading us to a future where efficiency, agility, and innovation drive success.

Author Bio:
Vijayashree Shinde is the Digital Marketing Executive. She has worked in a wide range of industries, including the software testing industry. Currently, she is a Digital Marketer at Testrig Technologies. In addition to as marketing expertise, Vijayashree enjoys writing articles on quality assurance for a larger audience.

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What is a Document Management Workflow? https://www.comidor.com/knowledge-base/enterprise-collaboration-kb/document-management-workflow/ Thu, 03 Oct 2024 14:38:53 +0000 https://www.comidor.com/?p=38123 The volume of documents can quickly become overwhelming in the day-to-day operations of modern business. Fortunately, document management workflows offer a systematic approach to sorting through the chaos, providing a structured framework for handling and processing essential paperwork with ease and efficiency. In this blog, we’ll define document management workflows, and explain their significance, the […]

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The volume of documents can quickly become overwhelming in the day-to-day operations of modern business. Fortunately, document management workflows offer a systematic approach to sorting through the chaos, providing a structured framework for handling and processing essential paperwork with ease and efficiency.

In this blog, we’ll define document management workflows, and explain their significance, the steps involved, benefits, and real-world applications.

Ready to learn more? Let’s go!

What are Document Management Workflows?

Document management workflows are structured sequences of tasks designed to streamline the creation, review, approval, and distribution of documents within an organization. These workflows ensure that documents move seamlessly through various stages, eliminating bottlenecks and reducing manual intervention. From capturing initial data to archiving final versions, every step is orchestrated to optimize efficiency and accuracy.

Now that we’ve defined document management workflows, let’s delve into the specific steps and elements that comprise these workflows.

What Is Intelligent Document Processing | ComidorThe Steps in a Document Management Workflow

Understanding a document workflow is the first step in business process automation (BPA). The exact function will depend on your industry, document type, and regulations that may apply.

Generally speaking, a document management workflow contains a few simple elements:

  1. Document Capture: The process begins with capturing documents from various sources, including emails, scanners, or cloud storage.
  2. Indexing and Classification: Documents are then indexed and classified based on predefined criteria, making them easily searchable and retrievable.
  3. Document Routing: Next, documents are routed to the appropriate stakeholders for review, approval, or further action.
  4. Collaboration and Editing: Stakeholders collaborate on documents, making necessary edits and providing feedback.
  5. Approval Workflow: Documents undergo approval workflows, ensuring compliance with organizational policies and standards.
  6. Distribution: Approved documents are distributed to relevant parties via email, shared folders, or document management systems.
  7. Archiving and Retrieval: Finally, documents are archived for future reference and retrieval, maintaining a comprehensive audit trail.

Having outlined the steps involved, let’s explore the many benefits that document management workflows offer businesses.

The Benefits of Document Management Workflows

Adopting a document management workflow can provide a wide range of benefits for a business, such as:

  1. Enhanced Efficiency: By automating repetitive tasks and streamlining data-related processes, document management workflows significantly improve operational efficiency.
  2. Reduced Errors: Standardized workflows minimize the risk of errors and ensure consistency in document handling.
  3. Improved Collaboration: Workflows facilitate seamless collaboration among teams, enabling real-time sharing and feedback on documents.
  4. Compliance and Security: Document management workflows enforce compliance with regulatory requirements and enhance data security by controlling access to sensitive information.
  5. Workflow optimation: Document management workflows can optimize workflows by introducing automation and lessening the time and effort involved in manual tasks.
  6. Cost Savings: By reducing paper usage, streamlining processes, and minimizing manual intervention, workflows contribute to cost savings over time.

The last thing to cover is how businesses can use document management workflows. In the next section, you’ll find the most popular use cases.

Use Cases of Document Management Workflows

Document management workflows can be adapted to fit the distinct needs of any industry or organization. Let’s examine some real-world applications:

Accounts Payable Processing

Automating invoice processing workflows can streamline accounts payable operations, reducing cycle times and improving accuracy. Companies utilize document management workflows to digitize invoices upon receipt, automatically routing them for approval based on predefined criteria.

Through integration with receipt OCR technology, businesses can efficiently record expenses by extracting relevant data from receipts, eliminating manual data entry, and minimizing errors. This streamlined approach accelerates expense management and invoice processing, optimizing cash flow and enhancing vendor relationships.

Contract Management

Document management workflows simplify contract creation, review, and approval processes, enabling faster contract lifecycles. Companies leverage workflows to automate contract generation based on predefined templates, facilitating collaboration among stakeholders for review and negotiation.

With version control and audit trails, businesses ensure compliance with contractual obligations and minimize the risk of errors or discrepancies. By streamlining the contract management process, organizations reduce administrative overhead and expedite time-to-signature, thereby accelerating revenue generation and mitigating legal risks.

HR Onboarding

Automating HR onboarding workflows accelerates the onboarding process, ensuring a seamless experience for new hires while minimizing administrative overhead. Companies utilize document management workflows to streamline the collection and processing of new hire documents, including employment contracts, tax forms, and employee handbooks.

By automating document routing and approval, HR teams can efficiently coordinate and automate tasks across departments, such as IT provisioning and benefits enrollment. This standardized approach enhances the onboarding experience, improves compliance with regulatory requirements, and empowers HR professionals to focus on strategic initiatives that drive employee engagement and retention.

Customer Service

Document management workflows enable customer support teams to handle inquiries and resolve issues more efficiently by providing quick access to relevant information. Companies implement workflows to centralize customer communications and documentation, ensuring that agents have instant access to case histories, product manuals, and troubleshooting guides.

By automating customer service requests, businesses can expedite resolution times and enhance customer satisfaction. Additionally, integrated analytics tools enable organizations to gain insights into customer interactions, identify trends, and proactively address recurring issues, fostering long-term customer loyalty and advocacy.

Core Benefits of IDP | ComidorConclusion

In conclusion, document management workflows are essential tools for modern businesses aiming to enhance efficiency and streamline operations. By automating key processes—from document capture to archiving—organizations can significantly reduce errors, improve collaboration, and ensure compliance.

The adaptability of these workflows allows them to be tailored to the specific needs of various industries, making them invaluable across diverse applications such as accounts payable, contract management, HR onboarding, and customer service. By implementing a structured document management workflow, businesses not only save time and reduce costs but also position themselves for sustained growth and improved productivity.

Ready to Experience the Power of Workflow Automation for Document Management?

Comidor offers powerful solutions for automating document management workflows, and streamlining business processes to improve efficiency and reduce manual tasks. With Comidor’s platform, organizations can automate document generation, storage, approvals, and distribution, ensuring seamless collaboration and tracking. Its intelligent automation tools enable businesses to process and analyze documents, centralize document handling, enforce compliance, and minimize errors. By reducing administrative burdens and speeding up approvals, Comidor enhances productivity and helps businesses stay organized and agile in a fast-paced environment. Start your free trial today and experience the benefits of workflow automation firsthand!

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Business Process Transformation: Unlocking Success and Growth https://www.comidor.com/knowledge-base/business-process-management-kb/business-process-transformation-unlocking-success-and-growth/ Thu, 29 Feb 2024 11:54:57 +0000 https://www.comidor.com/?p=37889 In today’s fast-paced, dizzyingly high-tech-driven world, businesses are continually faced with the pressures to adapt and evolve. One of the critical strategies for staying competitive and relevant is a commitment to ever-evolving progress, sometimes in the form of “Business Process Transformation.” Business Process Transformation (BPT) is a comprehensive approach to change, involving a radical rethinking […]

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In today’s fast-paced, dizzyingly high-tech-driven world, businesses are continually faced with the pressures to adapt and evolve. One of the critical strategies for staying competitive and relevant is a commitment to ever-evolving progress, sometimes in the form of “Business Process Transformation.” Business Process Transformation (BPT) is a comprehensive approach to change, involving a radical rethinking of just how an organization conducts its operations, aiming to bring about significant improvements in both performance and customer satisfaction. 

What is Business Process Transformation? 

At its core, Business Process Transformation is the act of fundamentally reevaluating and overhauling an organization’s processes to achieve dramatic improvements; it’s not just about tweaking existing procedures – it’s about reimagining them in the context of current technological capabilities and market demands. Ways to increase efficiency and lower the cost of services include adding new technology, changing how things operate, and focusing more on different markets. Ultimately, the end goal is to make all these changes without taking anything away from the products or services. 

Challenges Businesses Face in Converting Processes to Digital 

Transitioning to digital processes is not without its difficulties, and that’s an understatement. Businesses encounter various challenges that can impede their transformation efforts, such as: 

1. Resistance to Change

One of the most significant barriers to digital transformation is the inherent resistance to change that lurks within many organizations – and it’s more common than you might think. Even progressive employees may be comfortable with the systems they use and the way they work, and, naturally, any disruption can lead to uncertainty and apprehension.

2. Financial Constraints

Investing in new technologies and training can be expensive. Small and medium-sized enterprises, in particular, may find it challenging to allocate the necessary funds for such an overhaul.

3. Data Security and Privacy Concerns

As businesses digitize their processes, they handle an increasing amount of sensitive data electronically. This transition raises concerns about data security and privacy, requiring robust measures to protect against breaches and cyber-attacks. Additionally, forming an LLC can provide an added layer of protection, as it separates personal and business assets, limiting personal liability in the event of a cyber security breach or legal issues arising from data-related incidents. Staying on top of the latest security technology trends, from thermal security camera technologies for physical security to zero-trust access methods for cyber security, is more crucial than ever.

4. Talent Acquisition and Retraining

Digital transformation requires an empowered workforce equipped with the necessary skills. Finding and retaining talent with expertise in emerging technologies can be quite a tall order. Additionally, current employees often need to be retrained to adapt to new systems and processes, so there’s plenty to consider in this area alone. Last but not least, having a Digital Transformation Leader is essential to motivate and engage employees.

5. Integration and Compatibility Issues

The process of using new technology isn’t always for the faint-hearted; often takes a long time to figure out, causing frustrations and delays. Plus, if it doesn’t get figured out in good time, it may very well cost the business even more money.

Benefits of Business Process Transformation

Despite the challenges, the advantages of BPT are compelling and can be a significant driver of success:

1. Enhanced Efficiency and Productivity

Automating routine tasks and streamlining workflows leads to increased workflow efficiency and productivity; employees are freed up to focus on more strategic tasks, leading to better utilization of human resources.

2. Cost Reduction

By optimizing processes, businesses can achieve significant cost savings; this could result from reduced manual labor, lower error rates, and/or more efficient use of resources.

3. Improved Customer Experience

Digital transformation often results in higher-quality products and services, delivered faster and with more customization options; this enhances the overall customer experience, resulting in increased loyalty and customer retention.

4. Informed Decision-Making

Digitized processes generate vast amounts of data, providing valuable insights. Businesses can leverage this data and technologies like AI and ML to make informed decisions, predict market trends, and tailor their strategies accordingly.

5. Increased Agility and Resilience

Businesses that have transformed their processes are better equipped to respond to market changes and disruptions; agility and resilience are crucial in an ever-evolving business landscape.

business process transformation infographic | Comidor

Real-life Examples: How Leading Companies Transformed Their Business Processes

Amazon: A Supply Chain Revolution

Amazon’s transformation of its supply chain and logistics operations is a testament to the power of process transformation. By integrating advanced algorithms, robotics, and a network of strategically placed fulfillment centers, Amazon has set new standards for delivery times and operational efficiency.

Netflix: Pioneering Personalized Entertainment

Netflix’s shift from a DVD rental service to an online streaming platform is one of the most significant examples of business process transformation. By leveraging data analytics and machine learning, Netflix offers personalized content recommendations, transforming how people consume entertainment and setting a new industry standard.

Nike: From Product-Centric to Customer-Centric

Nike made a shift from being product-focused to customer-focused. Using new technology and e-commerce strategy, they transformed the company, and now boast a business model that certainly stands out from all the noise.

How Businesses Transformed Their Business Processes Utilizing the Comidor Platform

Comidor is a comprehensive platform that offers various tools and functionalities to streamline business processes, enhance collaboration, and improve productivity. Here are some examples of how businesses have transformed their processes using the Comidor platform:

  1. Project Management: A consulting agency utilizes Comidor to manage their projects more efficiently. They were able to create project timelines and workflow templates for each project, assign automatically tasks to team members, track progress, and communicate seamlessly within the platform. This helped them to deliver projects on time and within budget, and track milestones while maintaining high-quality standards.
  2. CRM (Customer Relationship Management): A sales-focused company in Latin America integrates Comidor into their sales operations to centralize customer data and streamline their sales process. By using Comidor’s CRM and BPM tools, they were able to track leads, manage interactions and deals with customers, and analyze sales performance. This enabled them to identify potential leads more effectively and nurture relationships with existing customers, ultimately driving revenue growth.
  3. Workflow Automation and Low-code App Development: A pharmaceutical company automated various repetitive processes, tasks, and workflows using Comidor’s workflow automation features. For instance, they automated order processing, supplier evaluation, and master data management. This not only saved time and reduced errors but also improved overall operational efficiency, allowing the company to scale its business more effectively. It’s worth mentioning that business users have created and automated over 20 internal business processes using Comidor’s low-code capabilities, resulting in efficient business process transformation.
  4. HR Management: An international industrial automation company revamped its HR processes and projects by implementing Comidor’s HRM and PM tools. They digitized employee records, streamlined the recruitment process, and automated leave management and performance evaluations. As a result, HR tasks became more efficient, allowing HR personnel to focus on strategic initiatives such as talent development and employee engagement.
  5. Business Process Optimization: A biochemical company used Comidor to analyze and optimize their trial management and production processes. By mapping out their workflows and identifying bottlenecks, they were able to streamline operations, reduce waste, and improve overall productivity. Comidor’s analytics capabilities provided valuable insights that enabled the company to make data-driven decisions for continuous process improvement.

The Future of Business Process Transformation

The future of business process transformation is shaped by multiple developing digital transformation trends and technologies. Currently, three are standing out in a big way:

Artificial Intelligence and Machine Learning

Artificial Intelligence (AI) is becoming the life force behind businesses, capable of predictive analytics, smart automation, and decision-making.

Blockchain

As far as making things more secure, transparent, and efficient goes, blockchain technology takes first, second, and third place.

Internet of Things (IoT)

The ability to monitor operations in real time is leading businesses down a path to having more responsive and efficient processes

Sustainability

There is a growing emphasis on sustainability in business process transformation; companies are now reimagining processes, using advanced technologies to reduce their social and environmental impact, while simultaneously meeting the expectations of eco-conscious consumers and interested parties.

Remote and Hybrid Work Models

The rise of remote and hybrid work models has prompted businesses to transform their processes to accommodate decentralized teams. This includes the adoption of cloud-based collaboration tools, virtual meeting platforms, and digital project management solutions.

Hyper-Automation

Hyper-automation has made its mark by combining Robotic Process Automation (RPA), Artificial Intelligence (AI), and Machine Learning (ML) to create complex automated business processes. Organizations have been trying to reduce the need for human intervention and increase their efficiency and speed, so this method has been gaining significant traction.

Customer Experience (CX) Focus

Enhancing customer experience remains a critical driver of business process transformation; it’s no fad – it’s become a necessary part of any digital-age business. The journey of adopting this technology can unlock doors, leading to efficiency, innovation, and satisfaction from your customers. By understanding the difficulties, taking in the benefits and knowledge from industry leaders, and staying updated with emerging trends, you’ll be able to navigate through ever-changing seas and keep your business afloat and thriving for years to come.

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Industry Cloud Platforms: The Complete Guide https://www.comidor.com/knowledge-base/low-code-platform/industry-cloud-platforms/ Wed, 10 Jan 2024 15:30:52 +0000 https://www.comidor.com/?p=37757 A study claims that organizations use at least one private or public cloud platform. 85% of them are expected to be ‘cloud-first’ by 2025. Industries have transitioned to cloud computing for managing their workloads and data. Unlike general-purpose cloud solutions, industry cloud platforms offer agility and more tailored solutions for the industry’s needs. Whether it’s […]

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A study claims that organizations use at least one private or public cloud platform. 85% of them are expected to be ‘cloud-first’ by 2025. Industries have transitioned to cloud computing for managing their workloads and data. Unlike general-purpose cloud solutions, industry cloud platforms offer agility and more tailored solutions for the industry’s needs. Whether it’s real estate or finance, these sector-specific clouds help tackle your business’s unique obstacles.

This post will show everything you need to know about industry cloud platforms. Read on to find out!

Industry Cloud Platforms Explained 

Before delving further into any details, gaining a solid knowledge of industry cloud platforms is crucial. Let’s learn what it is and how it works. 

What Industry Cloud Platforms are? 

Industry Cloud Platforms (ICPs), also known as vertical cloud platforms, or industry-specific platforms, are cloud computing solutions specifically designed to meet the needs of a particular industry or sector. ICPs are tailored to address specific industries’ unique challenges, requirements, and regulatory constraints. 

Industry cloud platforms understand the business workflows and ensure compliance with industry-specific regulations and security standards. For example, ICPs for healthcare organizations might differ from logistics companies’ cloud platforms. These vertical cloud platforms help address issues that general-purpose cloud platforms failed to solve. 

How do Industry Cloud Platforms work?

Industry Cloud Platforms (ICPs) employ cloud technologies to deliver specialized services, applications, and tools that help many organizations. To do that, here’s an overview of how industry-specific platforms work: 

  • Understand your industry needs. ICPs start by deeply understanding the specific industry they are targeting. This involves extensive research into the industry’s workflows, processes, pain points, and regulatory requirements. This knowledge forms the foundation for designing and developing industry-specific solutions. 
  • Provide specific services. ICPs offer specialized cloud services and applications designed to meet industry-specific needs. These services can include industry-specific software, data analytics tools, compliance features, and more. For example, an ICP might offer electronic health record (EHR) systems, telemedicine platforms, and healthcare data analytics tools in healthcare.
  • Secure your data while being law-compliant. Many industries, such as healthcare and finance, have stringent data security and compliance requirements. ICPs work by incorporating industry-specific security measures and compliance features. They ensure that data handling, storage, and transmission meet regulatory standards. This is essential for maintaining the trust of customers and regulators.
  • Adapt to your existing system. ICPs are designed to integrate seamlessly with existing systems and technologies commonly used in the industry. By doing so, ICPs allow organizations to maximize their previous investments in technology while adopting new cloud-based solutions. It also reduces disruptions during the transition to the cloud.
  • Offer scalability and flexibility. Like general-purpose cloud platforms, ICPs also offer scalability. They help organizations scale resources up or down based on the market needs. They also provide flexibility regarding deployment options, including public, private, and hybrid clouds. Worry no more about accommodating changing business needs.
  • Assist you in the process. ICP providers often offer industry-specific support and training services to help organizations maximize their platform. This includes training staff to use industry-specific tools effectively and providing technical assistance. 

Why are ICPs popular? 

Industry cloud platforms have gained prominence as businesses increasingly recognize the limitations of one-size-fits-all cloud solutions. The evolution of ICPs can be traced back to the growing demand for industry-specific software. Every business needs a tool that seamlessly integrates with their existing systems, offers robust data security, and complies with industry regulations. 

Why do Industry Cloud Platforms Matter for Your Business?

Then, why should you use industry cloud platforms? Do you need them? Here are the comprehensive answers for you. 

1. Increase Your Operational Efficiency 

Industry cloud platforms are designed to cater to your specific needs. ICPs introduce optimized workflows that reduce redundant tasks and eliminate manual data entry processes. This helps minimize the chances of errors and improves your overall operational accuracy. 

Automation features within ICPs enable the automation of routine and repetitive processes, freeing your employees from tedious, time-consuming tasks. ICPs adhere to industry-specific best practices and compliance standards. This standardization simplifies processes and ensures consistent practices across the organization, leading to higher efficiency.

You can dynamically allocate resources on ICPs, scaling up or down as needed. This flexibility ensures that resources are optimally allocated, avoiding unnecessary expenditure. The time and effort saved through automation allow your organizations to shift focus towards core activities and strategic initiatives. This can drive growth and innovation within your company. 

2. Think Different and Be Innovative 

Industry cloud platforms stimulate innovation within specific industries. ICPs often come with industry-specific knowledge embedded in their solutions. This knowledge helps organizations make informed decisions and stay ahead of the competition. 

What’s more, the advanced analytics and reporting capabilities of ICP provide valuable insights from your data. These insights are instrumental in shaping innovative strategies, product/service development, and market differentiation. 

ICPs cultivate a collaborative ecosystem, bringing together industry peers, experts, and partners. This environment fosters the exchange of ideas, best practices, and innovations. It helps provide valuable resources for organizations within your industry. 

3. Cut Unnecessary Costs 

Don’t bother about the costs when using industry cloud platforms. They often come pre-configured with industry-specific solutions. So, you don’t need to spend more money on extensive customization or developing custom software.  

ICP providers typically manage platform maintenance, updates, and security, reducing the workload and costs associated with your in-house IT teams. You can allocate resources up or down based on your organization’s demand. Overall, ICPs eliminate the need for over-provisioning and optimizing infrastructure costs. 

4. Gain Competitive Advantage 

Leveraging an industry cloud platform can provide a competitive edge in various ways. ICPs allow your company to remain agile and adapt swiftly to changing industry trends and market conditions. This agility allows you to seize opportunities and give prompt responses.  

Does your company have stringent compliance requirements? ICPs often come equipped with built-in compliance features, ensuring your business can maintain compliance effortlessly.  

ICP providers continually update their platforms with the latest industry-relevant technology. This grants you access to cutting-edge solutions and keeps your business empire competitive in a rapidly evolving industry. 

Industry Cloud Platforms Examples 

The use cases of industry cloud platforms vary across multiple and diverse sectors. We’ve listed some common examples illustrating how industry cloud platforms work in different industries.  

  • Healthcare. In the healthcare sector, ICPs facilitate electronic health record management, patient engagement, and compliance with strict healthcare regulations like HIPAA. 
  • Creative industry. You can use ICPs to manage brand resources or social media content. They also help secure other creative assets of your business. 
  • Finance. ICPs in financial matters help enhance security, enable real-time data analysis, and support compliance with financial regulations such as GDPR and Sarbanes-Oxley. 
  • Manufacturing. ICPs help optimize supply chain management, improve production processes, and ensure product quality. 
  • Retail. In retail, ICPs provide personalized customer experiences, inventory management, and e-commerce solutions. 
  • Energy. The energy sector uses ICPs for grid management, renewable energy integration, and predictive maintenance of infrastructure. 
  • Agriculture. Agricultural ICPs assist farmers with precision agriculture, crop monitoring, and data-driven decision-making for higher yields. 

Industry cloud platform applications across industriesChallenges and Further Considerations 

While ICPs offer numerous benefits, businesses must also be aware of potential challenges. Managing sensitive data in the cloud remains a top concern and priority in any industry. You should ensure that your ICP providers have robust cloud security systems and comply with industry-specific regulations. 

You need to know that adopting an ICP can lead to vendor lock-in. In some cases, it will be challenging for you to switch providers or migrate to different platforms in the future. Therefore, a well-thought-out integration strategy is essential to minimize disruptions. Also, note that there might be some limitations to meeting highly unique business requirements. 

The Future of Industry Cloud Platforms

The adoption of industry cloud platforms is accelerating at an unprecedented pace. According to Gartner, more than 70% of businesses will be using industry cloud platforms by 2027. This represents a massive market shift, especially considering that in 2023, fewer than 15% of businesses had adopted these industry-specific solutions. The growth potential is undeniable. The driving force behind this rapid shift is the growing demand for customized, scalable, and intelligent cloud solutions that address the unique challenges of each industry.

At Comidor, we recognize this shift and are committed to providing flexible, AI-powered industry cloud solutions that help businesses streamline operations and stay ahead of the curve. Our platform is designed to support organizations in automating workflows, optimizing processes, and driving innovation in a way that aligns with their industry’s unique demands.

As more businesses adopt industry cloud platforms, the landscape of enterprise technology will continue to evolve. Companies that embrace this transformation early will gain a competitive advantage, unlocking new opportunities for growth, efficiency, and resilience in an increasingly digital world.

Embracing Industry Cloud Platforms 

In essence, Industry Cloud Platforms address the limitations of generic cloud solutions. They offer specialized, industry-focused tools and services. From enhancing efficiency to reducing costs, ICPs help streamline your business workflow. Industry Cloud Platforms (ICPs) significantly shift how businesses approach cloud technology. While challenges exist, the future of ICPs looks promising. The sooner you employ these vertical cloud platforms, the better it will be for your company’s performance. ICPs will play a pivotal role in shaping digital transformations as industries evolve. 

Author Bio
Andre Oentoro is the founder of Breadnbeyond, an award-winning explainer video company. He helps businesses increase conversion rates, close more sales, and get positive ROI from explainer videos (in that order). 
 

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The Complete Guide to Process vs Task Management https://www.comidor.com/knowledge-base/business-process-management-kb/process-vs-task-management/ Fri, 04 Nov 2022 11:26:41 +0000 https://www.comidor.com/?p=35848 Every business requires processes and tasks. A business would be unable to succeed if it did not rely on some sort of process and just threw itself on whatever task first appeared without any thought to how the task would fit into the big picture.  A successful business knows that process management and task management […]

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Every business requires processes and tasks. A business would be unable to succeed if it did not rely on some sort of process and just threw itself on whatever task first appeared without any thought to how the task would fit into the big picture. 

A successful business knows that process management and task management are both important to remaining successful. However, the question that may remain is what is the difference between task and process management? Do process and task differ or are they both the same thing? 

Below are some critical differences between process and task management, as well as some great information on how they eventually flow together. 

What is Process Management? 

A business process is defined as a series of steps taken in order to achieve a particular business goal. 

Everything in life involves a process. This could be something as simple as registering your business travel expenses every month to something more complex such as creating customized quotes for one-of-a-kind products. Regardless of the level of complexity, both examples are processes. 

If you are registering your travel expenses, the process could be adding a description and all the information needed, uploading the receipts, sending a notification to the responsible person to approve the expense, waiting for expense reimbursement, then getting an approval/rejection note from your manager and finally get paid in the happy scenario. All of these smaller tasks describe a process. 

Travel expenses process | ComidorOn a similar note, if an organization creates customized quotes for one-of-a-kind products, the process could involve receiving the quote request, confirming receipt of the quote, beginning costing on a custom item, and requesting freight for shipping, among many other smaller tasks that come together to form the process of creating a customized quote. 

Process management, therefore, may be defined as an approach used to strategize and align processes within an organization. If an organization begins procurement for new material, process management is primordial for ensuring all stay on track with the procurement and tasks are not lost along the way or forgotten about. 

The process management approach ensures that effective business processes are followed, establishes measurement systems, and educates those using the system so they are empowered to manage operations effectively. 

What is Task Management? 

Task management is the breaking down of a process into smaller, manageable action items. An important part of task management is being able to prioritize tasks on an ongoing basis and not lose track of what tasks have or haven’t been done. 

For example, if there is a project that requires repetitive daily tasks, good task management would allow the individual to stay current with what needs to be done. An example of this is a report that is run daily in several steps, and at the end of the month, a month-end report pulls data from the daily report to create the month-end report. The tasks in this scenario would be running the different reports needed on a daily basis, keeping up with the data, then pulling it into a larger, more encompassing report at the end of the month. 

Summary of process - workbench v.6.2| Comidor Platform

Another example of where task management is utilized is on a large group project. When the project begins, the tasks are divided among the group members. Being able to track who is doing which tasks is important because it would eliminate an overload of work on some employees, while others are readily available to take on more responsibilities. Having a way to openly track who is working on which tasks is important to successful task management. 

What Is The Difference Between Task Management and Process Management? 

Task management is a task-oriented approach to managing work. It emphasizes the completion of discrete, self-contained, and independent tasks. Tasks are completed in isolation from each other and they do not necessarily have an end goal in mind.

Process management, on the other hand, is a process-oriented approach to managing work. It is a process of managing tasks that are interconnected and dependent on one another. Processes are the steps that need to be taken to achieve an objective and they are generally iterative and recursive. Processes are often mapped out in detail before any work begins so that everyone involved knows what needs to be done and when it needs to be done.

Both task management and process management have their advantages and disadvantages. Task management is more useful when there are few tasks that need to be completed, while process management is more useful when there are many interconnected tasks. Task management, therefore, may be visualized as micro-steps to a process.

Digital Process Automation | Comidor PlatformIf a process for procurement, for example, involves creating a request for proposal template, advertising the bid, and analyzing then the bids received for a final outcome, then the task management would be broken down into much smaller steps. These steps would involve creating an editable document with information to submit a request for proposal, sending the request for proposal for management approval, taking care of any edits, then creating the final draft. All of those tasks sum up just one part of the process which was creating a request for a proposal template. 

What is the Right Choice for you: Process vs Task Management?

If a role requires continuous tracking to stay on top of processes for projects, it could be strenuous, tiresome, and even frustrating to always remember where the last step in a process was completed. 

A business process flow, or workflow diagram, however, would allow a smooth continuity in process management. A good workflow pattern links workflows to processes and facilitates road-mapping business processes. It also applies rights and rules so that teams are certain that the correct people are participating in the process per set procedures and also sets task escalations to automatically initiate actions and send notifications and emails when conditions are met. 

Therefore, if a certain role requires continuous follow-up with various parties, the workflow pattern would guide the individual in what has already been done and what the next steps are. 

is technical debt bad or good?If part of a process is tracking sales, for example, an app that allows the opportunity to track productivity would be an integral part of the process. The app would permit the individual tracking the sales to spend less time calculating weekly and monthly sales as they have already created a template in the app to facilitate the monitoring and more time on other tasks of a greater process. 

Generally, process management software is a system that helps you to manage your processes. It helps you to identify the best process for your work and how to carry out the tasks involved in a systematic way. Process management systems are designed with the goal of improving productivity, efficiency, and quality of work. They help employees to complete tasks in a more effective manner by providing them with an organized workflow. On the other hand, task management software is a system that helps you manage your tasks. Similarly to process management, task management systems improve productivity, efficiency, and quality of work by helping people identify what needs to be done next for their task and when it should be completed. Some task management systems also help people prioritize their tasks so they can focus on what is most important at any given time.

Knowing when to rely on technology for facilitated processes or tasks is essential to an organization’s success. Although some processes may be done with databases that have been around for a while, sometimes having to manipulate data and input the data into several different systems could be facilitated by having one centralized platform for process and task management. 

How to Combine Process and Task Management 

Once a business is empowered with a good process and task management system, there are several things they must be aware of to have efficient process and task management skills. 

#1 Work When You Feel Most Productive 

Employees should always work when they feel most productive. If there is a big project due soon, and they know that their best work comes out in the early morning, the employee should schedule set early morning hours where they have time blocked off just for the project.  

This will ensure that tasks are being completed to achieve the process cycle.  

#2 Avoid Multitasking 

Employees should also avoid multitasking when there is a deadline near. Sticking to those closed blocks of time will help the employee maintain significant productivity. 

#3 Using the Right Software 

Starting with the creation of a daily schedule will help improve the process and task management. Having an overall idea of what tasks must be done that day is important to good task management. 

Another great way of making sure you are optimizing your hours is by using the right process management software. 

When the right tools are used, working on something can become that much easier and take up less time. For instance, Comidor revolutionizes the digital workplace with advanced process and task management tools. You can manage personal tasks or your team tasks, nominate a substitute employee to carry out your tasks, have a good overview of all active processes, messages, emails, and tasks through interactive dashboards, and monitor productivity metrics to track processes and tasks.

Take some time comparing different process management tools and deciding which one works for you. If you are running a short campaign with only a few contacts, GetResponse pricing may make sense since their pricing increases as you add more contacts to your plan but if have a large email marketing campaign to handle, a service like this that offers unlimited contacts on all of their plans would make more sense. 

The key is to put in the research so that your final choice saves you money and optimizes your time. 

#4 Use Time Management Software 

Whenever an employee has blocked set times to work on a project, time management software is helpful to ensure the employee is not distracted by non-essential requests. The right time management software is part of every remote team’s stack of tools. 

#5 Have a Regular Check-In Session 

As part of process management, it is important that a supervisor check in with employees on a regular basis to ensure they have remained on track. Part of the workflow design for process management could be a reminder to check in with employees on a regular basis. This will allow the employee the opportunity to communicate any challenges they may be facing from the start and assist in a quick resolution.

No-code development benefits | Comidor PlatformThe Importance of Process and Task Management

Tasks are key parts of process management. Good process management ensures that every task is completed along the way so that a process may reach its full cycle. Having a good program and plan in place is essential for the success of process management. 

Regularly completed processes that are finalized without issues will set a business up for success as it will be able to continuously achieve more and more projects through the process and task management. 

Author bio
Freya is the founder of CollectingCents- a website that teaches readers how to better manage their finances. She is a quoted contributor in several online publications including Business Insider, Fox Business, Yahoo Finance, the Huffington Post, BankRate, and GoBankingRates.

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Workflow Analysis | What Is It and Why Is It Beneficial for Your Company? https://www.comidor.com/knowledge-base/business-process-management-kb/workflow-analysis/ Wed, 02 Nov 2022 15:17:57 +0000 https://www.comidor.com/?p=35834 The post Workflow Analysis | What Is It and Why Is It Beneficial for Your Company? appeared first on Comidor Low-code Automation Platform.

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Numerous processes are carried out daily in every organization, some of which haven’t been revised in many years. If there is a series of sequential steps to carry out in order to execute a business process, then this process constitutes a process workflow of any given business. Workflows can be used to automate and streamline recurring business processes, lowering the risk of error and boosting productivity. Your business is considerably improved as a result. Employees are given the freedom to work together more productively and quickly, and managers may make decisions fast and intelligently. 

However, inefficient workflows could harm the productivity of your team and end up being quite expensive for your business. You can analyze and improve your business’s workflows using workflow analysis methodologies.  

Do you want to learn more about workflows and workflow analysis? Keep on reading! In this article, we will learn what workflows are and the meaning of workflow analysis. Further, we will see how workflow analysis is beneficial for your business. So, let’s dive right into it. 

What is a Workflow?

A workflow is a recurring process made up of several tasks that often have to be finished in a particular order. Consider the process as a work that progresses through stages until it is completed. Workflows help ensure that crucial procedures are completed accurately and consistently. For example, to make sure that all new hires receive the information, guidelines, and resources they require to perform their roles, you may establish a process workflow for onboarding new hires. 

Or, if your business relies heavily on its website, and you regularly require website maintenance, you should establish a workflow with all the maintenance steps required to audit and update your site to achieve high site health. This way you can ensure smooth navigation and retain the prospects on your website for longer.  

What is Workflow Analysis? 

The process of reviewing a company’s workflow(s) is called a “workflow analysis,” which is typically done to improve workflow efficiency and increase operational effectiveness. It involves looking over and evaluating a business workflow map. 

Users can identify the following through workflow analysis: 

  • Useless and ineffective tasks. 
  • Processes that should be automated for improved outcomes. 
  • Unreliable workflow(s). 

Business users can adjust workflows for optimum effectiveness and workplace productivity by examining workflows at the task level. Process bottlenecks, superfluous processes, and areas for increased automation are frequently found through workflow analysis. Improved customer service and satisfaction, workforce collaboration, and increased revenue are all facilitated by effective workflow analysis.

What are the Workflow Analysis Steps?

Workflow analysis consists of the following steps:  

Step 1: Evaluation of the Workflow 

Organizations must use a qualitative evaluation strategy while analyzing workflows. During the evaluation phase, the user should pose several queries, including: 

  • What is the purpose of the workflow in the first place?

By doing so, it will be possible to decide whether the process is essential for the company’s operations or not. 

  • When should the workflow be used? 

What if the workflow is only carried out three to four times a year by the company? In such a case, it might not be worthwhile to optimize the workflow.  

  • Who is a part of the business and who is involved in the workflow? 

Organizations ought to examine their internal stakeholders. Here, the business regularly engages with both clients and suppliers. Businesses should invest in digital process automation platforms that make it easier for customers and suppliers to communicate, as well as for teams to have an instant overview of the users involved in processes. 

Step 2: Collection of Data

After comprehending the business workflow, businesses should learn more about the reasons why specific problems are occurring. Users may gather information by 

  • Quantitative data, such as data outlining the drawbacks of the workflow and suggestions for improvement, and  
  • Qualitative data that may refer to information collected to enhance processes. Users can produce additional information as a result of this.  

 Then consider: 

  • The volume of workflow instances that were started over time. 
  • The minimum and maximum time limits, as well as the typical amount of time needed to complete each task. 
  • How many instances have been completed? 
  • How many products were rejected, declined, or refused? 
  • How frequently a situation calls for clarification or further details? 
  • How many times has an assignment been postponed or denied? 

Step 3: Data Analysis

After you’ve collected all of the information, you should then merge all of it together and analyze it. Data analysis is done in this step to ensure that the data is accurate, complete, and relevant and it is possible to extract meaningful information and insights into what worked and what didn’t.

It may be helpful to identify and section off data that required time and labor-intensive work for the process. You might be able to find inefficiencies or bottlenecks by grouping these tasks together, looking for correlations between them and the time they take, in order to find areas where improvements can be made.

Step 4: Obtaining User Feedback 

Feedback is the most important part of the workflow analysis process. It helps in understanding the needs and expectations of employees and end users. Feedback from users can be obtained in person or online. Together with your team, brainstorm the workflow analysis result and any ideas for modification and improvement. Once feedback is obtained, the next step is to analyze the feedback and identify patterns. This helps in understanding what kind of changes will be more appreciated by users. The final step is to decide what to do with the feedback and make changes accordingly.

Step 5: Put the Changes into Practice and Follow Up

It’s time to take action and put into practice any available process improvement methodologiesImplement each modification that emerged from your workflow analysis once you have listed them all. Any changes should be communicated to all stakeholders, who should be informed whether there will be any downtime and how to manage items that are already in a modified workflow. Workflow analysis is useful for more than just determining whether a workflow needs to be changed. Additionally, you may create valuable reports and determine which processes and certain components of processes are assisting your firm in developing. It’s crucial to regularly review and enhance your workflows. 

Workflow Analysis Infographic | Comidor

The Benefits of Workflow Analysis for Your Company

1. Greater Understanding of Business Processes 

You can acquire a more precise, top-down perspective of your business by outlining your approaches in a workflow. Even if your company processes are well-established, do you know if they are helping you achieve your goals? Are the processes as effective as possible?

Workflow analysis is significant since it gives you more knowledge about your processes, which is one of its main benefits. You may then use the insights to enhance your workflows and boost your company’s bottom line, resulting in greater earnings. 

2. Boost Accountability While Scaling Back on Micromanagement

Micromanagement in the workplace can lead to a number of issues. Micromanagement, according to studies, is frequently listed as one of the main causes of job resignation. But occasionally, micromanagement may be the only viable option. Many people lack the motivation to complete the critical task that needs to be done. 

Everyone will be aware of the tasks that need to be accomplished, the individuals who will be handling them, and the deadlines by which they must be completed if your workflow process is clearly mapped out. 

This method of precisely outlining the workflow process allows managers to spend less time micromanaging their staff. The team as a whole is in complete agreement about what is happening and what has to be done. 

3. Redundancy Assessment 

Numerous companies perform a ton of everyday actions that are redundant and unneeded. You can decide which actions are actually necessary once you have a better understanding of your operations. 

There are many advantages to finding and removing unnecessary work:   

  • It adds value to your company.  
  • Your employees will be able to concentrate on what’s important and what actually benefits the company rather than wasting time on a pointless task. 

Therefore, the more pointless operations that are eliminated, the better off your organization will be. 

4. Achieving and Maintaining Regulatory Compliance Becomes Simpler 

To make sure that all the procedures required for regulatory compliance are recorded and reported as appropriate, you can employ workflow analysis tools. Numerous rules and reporting requirements apply to all industries, especially the healthcare and financial sectors. 

You may instantly generate audit trails by including accountability and step reporting in the workflows. This makes it simple to always have compliance-related information on hand when it’s required. Additionally, it makes annual report creation much simpler. 

5. Better Communication 

A typical digital workplace issue that frequently goes unaddressed is poor communication. 

Workplace communication is essential since it has an impact on every other part of the business. There are situations where miscommunication between management and staff results in the primary dispute inside the organization, despite the fact that both parties are working toward the same objectives.  

This brings us to another key reason for the need for workflow analysis: accountability and transparency of processes can significantly improve workplace communication. Employee turnover will be decreased as a result of better communication, which will also improve overall daily operations. 

6. Improvement of a Company’s Quality Assurance Standards 

Many times, rather than choosing the person with the best skill set for the task, employers choose staff for projects based on availability. Workflow analysis is crucial since it enables you to consider and select the people who are most qualified to carry out the available duties. 

Additionally, you can lower the probability of human error by automating manual processes. As a result, your goods and services will eventually be of higher quality. 

7. A Happier Workforce 

None wants to believe that they are constrained by antiquated procedures and equipment. When employees take an effort to offer prospective areas for improvement but nothing is done, they may start to believe that no one is paying attention or showing any interest.  

They will then become disengaged from their work and may even consider quitting because they no longer care about it. When things like that go undetected, they might end up costing a business a lot of money. 

You can reassure your staff that you value them and are doing your best to make their lives simpler and better by devoting time and resources to workflow analysis. Employees feel valued when they understand that the business cares enough about their area of expertise to spend money on new technology and tools and make it simpler for their team. 

In the long run, this improves employee morale and results in greater employee productivity, greater engagement, and lower attrition. 

8. Makes it Possible to Deliver Superior Customer Service and Satisfy Customers 

Your company cannot function without its clients, and therefore, it’s crucial to continually look for ways to enhance the consumer experience. Sadly, if you still use antiquated manual processes, it’s easy to miss client requests or complaints.  

Customers that are unhappy as a result will eventually take their business elsewhere. However, workflow analysis can aid in improving customer service and accelerating the resolution of consumer concerns.  

Workflow analysis can result in happier consumers when used properly. For instance, workflow analysis can help you comprehend how your contact center functions. Then, when it comes time to make decisions regarding employment or technology, you do so based on effective workflows. 

Additionally, you have the option to make choices that will enhance those workflows even further. In the end, clients are far more likely to stay loyal to your business when they feel heard and know that help is readily available through live chat, voice call, or email. 

Conclusion 

​​The success and growth of a business are significantly impacted by workflow analysis. It does more than merely identify and help the rivals. The ability to track the fresh outcomes of the adjustments made, however, is helpful to users. Most processes are aided by workflow automation, which helps companies save time and money. 

Author bio
Vaibhav Kakkar is the Founder and CEO of Digital Web Solutions, a globally trusted agency with a full suite of digital marketing services and development solutions. Vaibhav believes in building systems over services and has helped scale up agencies from scratch to niche-leaders with million-dollar turnovers.

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